User Management

The System Administrator is responsible for adding, managing, and removing users from your Smartsheet multi-user account. Review best practices for setting up and managing the users in your account.

We’ll explain the differences between free users, licensed users, group admins and System Admins, plus demonstrate how to generate reports that show how your organization uses Smartsheet.

System Admins should add both licensed and unlicensed users to their multi-user plan in order to effectively manage all users in their plan.

Admin Center Overview

Admin Center allows System Admins and Group Admins to administer and govern their Smartsheet account. Use the Admin Center to manage users, groups, and license requests, as well as to see an overview of account settings.

To access the Admin Center, log in with your Smartsheet credentials at https://admin.smartsheet.com/ 

Who can use this capability

Permission requirements icon System Admins and Group Admins can log into the Admin Center

Plan availability iconThis feature is available to Business, Enterprise, and Premier plan types

Home Page

When you log in to Admin Center, you’ll be taken to the Home Page where you can see a summary of your account and users, pending tasks, and account settings. For information about each global account setting, see Manage Global Account Settings.

Admin Center

NOTE: You can see all of the account settings along with their current state. If the bubble is filled, then that setting is enabled. Certain settings may not be accessible, indicated by an upgrade icon , depending on your plan type. You may also see warning icons next to settings that may need action; hover over the warning to see information about the setting and how to adjust it.

Select the menu icon at the top-left corner to navigate to User Management, Group Management, License Requests, or Plan and Billing Info.

Navigation

For information about User Management:

For information about Group Management:

Admin Center: Manage and Use Smartsheet Contact Groups.

License Requests Page

On the License Requests page, you’ll see a list of all the free users in your account that have requested a license to create sheets and other content. This includes their name, email address, the age of their request, and a message from the requester if they’ve included one. You can Decline or Grant License using the actions on the right.

License Requests

NOTE: If you’ve enabled Account Discovery, you will also see requests from external collaborators on your domain who wish to join your plan.

Admin Center: Add, Edit, and Delete Individual users with User Management

User Management features in the Admin Center allow you to add, remove, and edit users individually or in bulk. You can also generate various user reports, transfer ownership of items, and revoke access to your account’s shared Smartsheet items from external users.

TIP: With User Management, you can define the roles and user types of people in your account, and you’ll want to assign more than one System Admin to your account just in case the main System Admin isn’t available. For more information about user types, see Account-Level User Types for Multi-User Plans.   

To access the User Management, log in to the Admin Center with your Smartsheet credentials at https://admin.smartsheet.com/, then select User Management from the menu in the upper left corner.

User Management

Who can use this capability

Permission requirements icon System Admins can log into the Admin Center and access User Management

Plan availability iconThis feature is available to Business, Enterprise, and Premier plan types

Add or Edit Individual Users

To add a user to your account, select the Add User button at the top left of the User Management page, then fill out the user details in the Add User panel that opens on the left. Once you’ve filled out the details, select Invite to send that user an invitation.

NOTE: The user will need to accept the invitation before they are officially an active member of your organization.

To edit individual users, select their name from your User Management list. In the left-side Edit User panel, you can make various changes. See the table below:

Use this page

To do this

General Info

Edit the user’s name and roles, and view their primary email address

Profile

Edit the user’s title, department, company, phone numbers, and job category

Groups

See the groups that the user is part of, and view the group details or remove them from the group

Alternate Emails

Add alternate email addresses to the user’s account, or make an alternate email address their primary email address.

NOTE: If you add an alternate email address, a confirmation email will be sent to that address. The user will need to confirm the change before the alternate is successfully added.

Edit Users

You can also select the menu icon at the top-right to access additional actions for the user.

Edit User - Additional Actions

Use this option

To do this

Transfer Owned Items...

Transfer all of the user’s items to another licensed user in your account. For more information,
see Change Ownership of a Sheet, Report, or Dashboard.

View Group Membership...

See the names of all contact groups the user is part of. You can also remove them from specific groups or view the group details.

Download Sheet Access Report...

Download a CSV of all the sheets that the user is shared to within your Smartsheet account.

Send Password Reset Email

If you have Email + Password authentication enabled, send the user a link to reset their password.

Remove from Groups

Remove the user from all groups in your account.

Remove Sharing

Remove the user’s sharing access to all sheets, reports, dashboards, and workspaces in your account that they don’t own.

Delete User...

Delete the user from your account. See Deleting Users below for more information.


Delete Users

To delete a user from your account:

  1. Hover over the user in your user list to open the three-dot menu icon at the far-right, then choose Delete User…

    The Delete <user> window appears.

    Delete User

  2. If the user owns sheets, reports, or dashboards, you’ll be able to choose to transfer these items to another licensed user. If the user owns groups, you must transfer their groups to another Group Admin or delete the groups.
    NOTES:
    • If items are not transferred, they will become locked in a read-only state. If the user does not obtain a license within 30 days, the items will be deleted, and any links, reports, or dashboards which reference these items will be unable to connect.
    • If the user owns items in a workspace that they are an admin of, and the user’s items are transferred to somebody who is not an admin or owner of the same workspace, the items will be removed from the workspace and re-shared at the item-level.
  3. Confirm if the user’s sharing access should be removed from all items in your account.

    NOTE: If sharing access is not removed, they may still be able to log in to Smartsheet and access all items they were previously shared to.
  4. Select Delete when you’re ready to remove the user from your account.

You’ve successfully deleted the user from your account.

NOTE: If the user owned workflows and configurations for any of the Smartsheet premium apps or connectors, these will not be transferred and may break upon deletion. Please reach out to Smartsheet Support for assistance before deleting these users.