The Smartsheet Admin Center allows you to permanently remove users from your Smartsheet plan.
USM Content
Removing a user permanently removes them from your plan and revokes their access to shared Smartsheet items. However, you can also decide to maintain the user's access rights. Removed users can't access your plan, and their Member designations are released.
Before you begin
When removing a user, ensure you transfer the user's Owner permissions on Smartsheet items to another user.
You're responsible for ensuring your users access and use of the Smartsheet services is within authorized limits. Unauthorized access to and use of the services is invoiceable pursuant to the Limits Policy. Unless otherwise agreed in writing by Smartsheet, the removal or deactivation of users or the cessation of use of the services will not affect Smartsheet’s right to invoice for unauthorized access and use.
Remove a user
To remove a user:
- Sign in to Admin Center.
Select the Menu icon in the upper left corner and navigate to Users and Groups > User Roles and Reports.
The User Management page displays.
- Hover over the row of the user account you want to manage. On the right side of the row, select
Brandfolder Image
to open the action menu. Select Remove User.
Admin Center shows a dialog prompting you to decide whether to remove the user's sharing permissions as well.
Select Remove to confirm the action.
Use the Show All Users filter dropdown in the top right corner to find users by status or type. If you can't find a user, try changing the filter setting.
Removing sharing permissions
When removing a user, you can use the Remove their access from all items owned by your plan option to withdraw a user's access to items in your plan. If you choose not to remove the user's sharing permissions after enabling the Remove User action, the user continues to retain their access to shared items. This action simply removes the user's Member designation.
By default, the Remove their access from all items owned by your plan option is enabled.
UAP users
You can remove users if User Auto Provisioning (UAP) is enabled in your plan. However, if a previously removed user signs in and isn't part of another plan, they'll be re-added to the original plan with UAP active for that domain.
The user won't display on the User Management page unless they sign back in to Smartsheet. Learn more about UAP.
Notes
- You can programmatically remove users using our public API. Check out the Remove User API for more information.
- You can't remove yourself from a plan even if you're a System Admin. Another System Admin must remove you from the plan.
- You can re-invite a previously removed user to your plan using the same email address.
- You can't revoke access to Smartsheet or deactivate users through external integration.
- If a System Admin transfers Owner permissions for an item to another user without removing the previous Owner's sharing permissions, the previous Owner will retain their Admin permissions.
LCM Content
Removing a user permanently removes them from your plan and revokes their access to shared Smartsheet items. However, you can also decide to maintain the user's access rights. Removed users can't access your plan, and their licenses are released.
Before you begin
When removing a user, ensure you transfer the user's Owner permissions on Smartsheet items to another user.
You're responsible for ensuring your users access and use of the Smartsheet services is within authorized limits. Unauthorized access to and use of the services is invoiceable pursuant to the Limits Policy. Unless otherwise agreed in writing by Smartsheet, the removal or deactivation of users or the cessation of use of the services will not affect Smartsheet’s right to invoice for unauthorized access and use.
Remove a user
To remove a user:
- Sign in to Admin Center.
Select the Menu icon in the upper left corner and navigate to Users and Groups > User Roles and Reports.
The User Management page displays.
- Hover over the row of the user account you want to manage. On the right side of the row, select
Brandfolder Image
to open the action menu.
Select Remove User.
Admin Center shows a dialog prompting you to decide whether to remove the user's sharing permissions as well.
Select Remove to confirm the action.
Use the Show All Users filter dropdown in the top right corner to find users by status or type. If you can't find a user, try changing the filter setting.
Removing sharing permissions
When removing a user, you can use the Remove their access from all items owned by your plan option to withdraw a user's access to items in your plan. If you choose not to remove the user's sharing permissions after enabling the Remove User action, the user continues to retain their access to shared items. This action simply removes the user's license.
By default, the Remove their access from all items owned by your plan option is enabled.
UAP users
You can remove users if User Auto Provisioning (UAP) is enabled in your plan. However, if a previously removed user signs in and isn't part of another plan, they'll be re-added to the original plan with UAP active for that domain.
The user won't display on the User Management page unless they sign back in to Smartsheet. Learn more about UAP.
Notes
- You can't remove yourself from a plan even if you're a System Admin. Another System Admin must remove you from the plan.
- You can re-invite a previously removed user to your plan using the same email address.
- You can't revoke access to Smartsheet or deactivate users through external integration.
- If a System Admin transfers Owner permissions for an item to another user without removing the previous Owner's sharing permissions, the previous Owner will retain their Admin permissions.