Determine the model your plan is on

Check if your plan uses the legacy model or user model.

Who can use this?

Plans:

  • Smartsheet

If you're not a System Admin, the best way to determine your model type is to ask your System Admin. The model type and plan information are located in the Admin Center and visible only to System Admins. 

Here’s how you can check which model your plan uses.

If you use more than one Smartsheet plan, keep in mind that the subscription model is connected to the plan, not the user. You may have access to different features depending on the plan you’re using.

Legacy model

You can identify that your plan is part of the legacy model in two ways:

  • Users who don’t have paid access to the plan see a Request License button as part of the trial experience.
  • Users are prompted and can join their account using the Account Discovery tool

If none of this is visible, then please check with a System Admin to confirm what they see on the Admin Center menu.

User model

Check if there's a Seat types and true-up page in the Admin Center.

System Admins can access the Admin Center by selecting their profile icon and then selecting the Admin Center option.

In the main Admin Center menu, look for Seat Types and True-up. 

User Types and True-up menu item in Admin Center menu

Learn more about the user model.