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Contact Support

Browse support options

Get support with product or technical issues

Get support by connecting with our Community

Developers & API

Finance & Billing support options

How to cancel a Smartsheet account

What to do if your account is suspended

Downgrade account

Billing contact change request

Review or Change Account, Plan, or Billing Info

Account name or designated main contact

Company Name and Address Change Request

Leave your current Smartsheet account

FAQ: Smartsheet free trial

Discontinued Smartsheet plans

Smartsheet Billing FAQ

Submit a PO

State sales tax FAQ

Submit a tax exemption request

Request an invoice or statement

Accepted payment types and currencies

Downgrade, remove licenses, or discontinue an add-on or other product

Downgrade account

Upgrade or add licenses to your Smartsheet plan

Add licenses

Supported plans and add-ons for the User Subscription Model

Features of User Subscription Model vs Legacy Collaborator Model

Smartsheet and HIPAA

Smartsheet and your privacy

Submit a tax exemption request

Get an insurance certificate

W-9

Get an insurance certificate

Vendor setup documents

Didn't find what you need? Submit a request.

Contact Support

Browse support options

Get support with product or technical issues

Get support by connecting with our Community

Developers & API

Finance & Billing support options

Manage my account

How to cancel a Smartsheet account

What to do if your account is suspended

Downgrade account

Billing contact change request

Review or Change Account, Plan, or Billing Info

Account name or designated main contact

Company Name and Address Change Request

Leave your current Smartsheet account

FAQ: Smartsheet free trial

Discontinued Smartsheet plans

Billing & Payments

Smartsheet Billing FAQ

Submit a PO

State sales tax FAQ

Submit a tax exemption request

Request an invoice or statement

Accepted payment types and currencies

Manage your subscriptions & licenses

Downgrade, remove licenses, or discontinue an add-on or other product

Downgrade account

Upgrade or add licenses to your Smartsheet plan

Add licenses

Supported plans and add-ons for the User Subscription Model

Features of User Subscription Model vs Legacy Collaborator Model

Privacy & compliance

Smartsheet and HIPAA

Smartsheet and your privacy

Submit a tax exemption request

Get an insurance certificate

Vendor documents

W-9

Get an insurance certificate

Vendor setup documents

Didn't find what you need? Submit a request.