Smartsheet Professional Support, which includes Pro Desk, offers practical one-on-one coaching sessions with a Smartsheet expert. You can use these sessions to accelerate setup time and to optimize your Smartsheet projects, programs, and processes. Choose from topics such as Smartsheet Basics, Automation and Formulas, and Account Management (including help with SAML/SSO).
To purchase or schedule Pro Desk sessions, contact your sales representative directly or reach out to our Sales Team for more information.
NOTE: Professional Support is available to licensed customers using Business or Enterprise Plans. Pro Desk sessions are offered in English only.
For more information about Smartsheet plans and pricing, please see the Pricing page.
Not sure which plan type you have? See Identify Your Smartsheet Plan and User Type.
Frequently Asked Questions About Pro Desk
How can I tell if I have Professional Services and Pro Desk?
When you sign up for Professional Services, your sales representative will send you a welcome package in email. This email will include an access code. You’ll need to use the access code when you log in to sign up for a Pro Desk session.
NOTE: The person who receives the welcome package and the access code could be your company’s Smartsheet System Admin or the Smartsheet Main Contact. If you aren’t sure who these people are, you can look in the Account Admin window in Smartsheet—click your account image in the upper-right corner of the Smartsheet window and click Account Admin (or click here to go straight to the Account Administration window).
I have verified that I have Pro Desk. How do I sign up for a session?
To schedule a Pro Desk session:
Visit this the Smartsheet Pro Desk site at https://www.smartsheet.com/pro-desk.
Click Enter Company Code.
In the Access Code box, type the code provided to you from your Smartsheet sales representative and click Apply.
Choose from among the 30-minute sessions, fill out the required details, and click Schedule.
Click Complete Appointment to pick a date and time.
Once your session is scheduled: you'll have the option to add an appointment to your calendar so that you remember when your session is scheduled, you'll also receive an email confirmation (look for email from Smartsheet Prodesk with a subject that starts with "New Appointment:").