Smartsheet Free Trial: Answers to Frequently Asked Questions

Applies to

Smartsheet

Before purchasing a subscription to Smartsheet, you can start a free 30-day trial to see if the application is a good fit for you.

Try Smartsheet for Free

What happens to my sheets after my trial ends?

You have two options to keep your sheets after your trial ends or your account is canceled. Check out the following Help Center articles for more information:

How do I cancel my trial before it expires?

To cancel your trial, go to the Plan & Billing Info tab of the Account Admin dialog; then select Cancel Account. Check out the Options for Canceling a Smartsheet Account article to learn more. 

Canceling your account will end your trial and switch your sheets to read-only for 30 days, after which, they will be deleted.

My trial is about to end, what are my options for next steps?

You can upgrade your account to a paid plan to keep using Smartsheet. If you don't upgrade and you let your trial expire, any sheets you created during the trial will become read-only for 30 days. After 30 days, they'll be deleted.

After the trial, you can choose to upgrade your plan. Check out our Pricing page for details on plan features and pricing options.

Can I sign up for another trial afterward?

No. You can’t start a new 30-day trial, but our Sales team will be happy to work with you to extend your trial if needed. Contact our sales team for more information.

Is Internet access required for me to use Smartsheet?

Yes. Smartsheet is an entirely internet-based application. Check out the help article for System Requirements to know what browsers and mobile devices support Smartsheet.

Do I need to provide my credit card or other billing information to start my trial?

No. Smartsheet doesn’t collect any billing information during the trial period.

What do I get with the trial?

The trial gives you access to all features of a paid Smartsheet Pro Plan and some features available in Business Plan, including the following:

Are there any limitations with the trial?

Free trial is the equivalent of a Pro Plan or Business Plan—if you've added people into your account under Account > User Management.

There are some limitations with the trial account that will be removed if you decide to upgrade to a paid plan. These limitations include, but aren’t limited to:

  • The number of emails you can send out of Smartsheet at a given time,
  • The ability to publish Smartsheet forms for participants to fill out, and
  • The unavailability of web content widget in dashboards.

Can multiple people in my organization try out Smartsheet together?

Yes. You can invite other people to your trial account by following these steps:

  1. Sign in to your account at app.smartsheet.com.
  2. On the right Navigation Bar, select Account > User Management.
  3. Choose Add User
  4. Enter a name for your Smartsheet account.
  5. Type the email address of the person you want to invite. 
  6. Select the user types you’d like them to have on your trial account.