Applies to
State sales tax FAQ
See answers to common customer questions about sales tax.
Smartsheet is required to collect sales tax from customers located in specific states. In order to properly comply with these requirements, we're required to collect shipping address information from our customers.
For more information on sales tax for specific states, please contact the state’s Department of Revenue.
Which states are subject to tax?
At this time, Smartsheet is only required to collect sales tax from customers located in the following states:
Arizona
City of Chicago, Illinois
City of Denver, Colorado
Connecticut
District of Columbia
Hawaii
Kentucky
Maryland
Massachusetts
Mississippi
New Mexico
New York
Ohio
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Washington
West Virginia
Other states may be added in the future.
We're a non-profit. Do we still have to pay sales tax?
We're required to collect sales tax from all customers located in states that require it, including non-profit companies and government agencies. If you're exempt from state sales tax, please provide applicable documentation using the Smartsheet Sales Tax Exempt form. We're required to have official documentation for our records if we don't charge sales tax.
How is customer location determined?
Your shipping address determines customer location and, subsequently, the sales tax rate.
I don’t reside in a state that requires Smartsheet to collect sales tax. Why do I need to provide my address?
To properly comply with tax reporting requirements, we must have address information for all of our customers. We ask new customers to supply their address information at the time of purchase.
Do you want to know your sales tax rates?
Smartsheet is integrated with a third-party tax calculation service provider. Your tax amount is provided separately from the total price so that you may verify your rate. If you have any questions about a transaction or the tax charged, please contact our Finance Department.
Will my past transactions be taxed?
Yes. If there are past transactions that should have been taxed, they'll be taxed.