How you upgrade, add licenses, or request add-ons will depend on your plan type.
Find out what type of plan you have here....
Upgrade or change your plan, change your payment information, and view receipts and history.
Find answers to frequently asked questions about billing and finance.
You can pay for you Smartsheet subscription in any of the following ways:
Credit card: Visa, MasterCard, or Discover (we also accept payment through...
How you cancel an account will depend on your plan type and how you pay for that account:
For Enterprise plan users: Contact your sales representat...
You’ll need two types of users to effectively manage your account:
A SysAdmin to manage users
A billing contact
They can both be the same person, t...
Details about tax information by state.
IF YOU ARE A BILL-TO-CUSTOMER, CLICK HERE. If not, follow the steps below....
There might be situations where you may need to leave your current Smartsheet account....
Before purchasing a subscription to Smartsheet, you can start a free 30-day trial to see if the application is a good fit for you....
Occasionally, Smartsheet plan offerings will change. This article lists plans that are no longer available for purchase....
Trying to access your account but you got a message saying your account is suspended? This article is for you....
If you pay your account via Credit Card, PayPal, or BTIA you are responsible for making the changes in the app....
You can:
Downgrade to a different plan type
For example: Change from an Enterprise Plan to a Business Plan (*Important: Current customers can not d...
Smartsheet is dedicated to protecting the privacy of all of its customers; we publish our privacy practices online at https://www.smartsheet.com/priva...
This help article is intended to help security officers, compliance officers, IT administrators, and other employees of Smartsheet customers (“you”, “...
During a 30-day trial subscription, you’ll see a message to upgrade your account, and the number of days remaining in your trial period....