Downgrade, remove licenses, or discontinue an add-on or other product

To downgrade to a different plan type, remove licenses, or discontinue an add-on or other product, use the Create a Downgrade Request form. 

Request a Downgrade

Smartsheet Billing can not process a request to remove licenses until the number of assigned licenses on your account is less than or equal to the number of licenses that you will be paying for.

A System Admin for your account can adjust license assignments from User Management in the Admin Center. For more detailed instructions, see Admin Center: Add, Edit, and Delete Individual Users with User Management.

Prorated refunds are not offered for canceled accounts. Please refer to the Smartsheet User Agreement for more detail about cancelation terms.