Leave Your Current Smartsheet Account 

Applies to

Smartsheet
  • Business
  • Enterprise

There might be situations where you may need to leave your current Smartsheet account. You may need to leave it because you need to join another Smartsheet account. Whichever the case may be, you will ALWAYS need a System Admin to remove you from the account.   

If you're a non-licensed user, you'll be immediately removed from the organization. If you're a licensed user, your Sys Admin will receive your request to be removed; the Sys Admin must complete the process for you. 

Before You Begin

If you're a System Admin and would like to be removed from an account, reach out to another System Admin (or promote someone else to System Admin), and they'll be able to remove you with the steps provided in the Admin Center Overview article. Important: If you are a System Admin, you can't remove yourself from an account.
 
It may be beneficial to speak with the current System Admin on your plan to ensure you retain access to the sheets you own, items, and shared access. 


Request to be Removed from an Account

  1. Log in to your current account, and on the lower-left of the page, select the Account Icon > Plan Info 

    Shows Account Icon


     
  2. Select Remove Me from Account to create a removal request email message for the System Admin labeled as the main contact on your plan. 

    remove me from account button

    TIP: You can provide context to your request by typing in the field below the Subject. This will appear in the body of the removal email that is sent to your System Admin.

    remove me from account form
     
  3. Click the Send button.

The System Admin will receive an email message—complete with your email address and anything that you typed in the Subject field—with your request to be removed from the account.

System Admin: When You Receive a Removal Request

You may receive an email message similar to the example below with a request for you to remove someone from the Smartsheet account that you manage.

Removal email message

From this message, you can click Manage Users to quickly remove the person who is making the request from the account. Select the dropdown arrow next to the name of the user and then select Delete user.

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Learn more about this process in the Admin Center Overview help article.