If you try to access your account and see a message saying it's suspended, this article is for you.
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If your account is suspended, the most common cause is a billing or payment issue. Find your situation in the table below and follow the steps to restore access.
If you're not sure why your account is suspended, look for the suspension notice that appears when you try to sign in, as it includes the specific reason. If you didn't see a notice when you tried to sign in, try opening Smartsheet in a different browser or a private/incognito window to see the full message.
Possible reasons and what to do
The table below covers the most common suspension scenarios. If your situation isn't listed, contact Billing Support for help.
Reason | What to do |
|---|---|
Overdue billing | Fill out the Get Help with a Billing or Account Request form. |
Overdue invoice | Fill out the Get Help with a Billing or Account Request form. |
Credit card payment failure | Update payment information. If you can't sign in to access billing settings, contact Billing Support via the form instead. |
Security issues | Visit the Security page in the Trust Center. |
Account merge or consolidation issue | See Consolidate Smartsheet plans or contact Smartsheet Support. |