What to do if your account is suspended

If you try to access your account but get a message saying your account is suspended, this article is for you.

Who can use this?

Plans:

  • Smartsheet
  • Business
  • Enterprise
  • Smartsheet Platform

If you can't access your account and suspect it's suspended, you may see a pop-up message similar to the one below. The message includes the reason you can't access your account.

Brandfolder Image
Account suspension message

If you haven't seen this pop-up but are still unable to access your account, you may have accidentally closed it when it appeared. In this case, try clearing your browsing history and cookies for your current browser or logging in using a different browser to view the pop-up message.

Possible reasons and what to do