Requesting and Accepting a License

Smartsheet licensed users have the ability to create new sheets, reports and dashboards in Smartsheet. If you don't already have a creative license, you can request one from your existing plan.

Join an existing Smartsheet plan at your organization


  • Smartsheet
  • Business
  • Enterprise

Depending on how the System Admins at your organization have configured Smartsheet, you may be able to make this request right from Smartsheet.

To request a license

If a Smartsheet System Admin at your organization has enabled Account Discovery, you can:

  • Respond to the Join an Account Message—If you receive a message asking you to join an existing account, select the name of the account that you want to join and click Ask to Join.
  • Join via your account:  Use the Account Discovery tool. Or select Account (in the lower-left corner of the Smartsheet window). From the left pane, select Plan Info, and click Join an Account. Fill out in the request and click Send.

You'll receive an email message when System Admin is ready to add you to the account.

Information for System Admins

Account Discovery makes it easier for you to add people to your account and manage the users in your organization.

People at your organization who use Smartsheet as free collaborators, or who are trying it out, will have visibility into which Smartsheet accounts from your organization are available for them to join. They’ll easily be able to request a license from you, and you can approve with one click directly from your email.

To allow people at your organization to discover your account and request a license: 

  • You must be a System Admin with a paid license.
  • The account must use a valid domain address that your organization owns—addresses that use common Internet Service Provider (ISP) domains such as don’t qualify.
    The domain the account uses is determined by the email address of the Main Contact. The domain for the account may change if the Main Contact changes
  • The domain must not have User Auto Provisioning enabled

Upgrade a user and grant them a license 

License requests come via email. Select Add to Account in the email to go to the Account Administration form.

Activate or deactivate Account Discovery

Pro plan users cannot turn off account discovery. 

  1. Select Account > Plan & Billing Info > Account Settings.
  2. Click Edit next to Account Discovery. Verify that Enabled is checked and then select Save. 

Make sure your account name reflects the department or group name that owns it. For example, if you are a SysAmin for an account used by the Marketing department at MBF Corp, name the account MBF Marketing to distinguish it from the Accounting department at MBF Corp.

Learn how to change the main contact or account name.


What to do when you receive an invitation to join a Smartsheet account


  • Smartsheet
  • Pro
  • Business
  • Enterprise

Accept an invitation via email

  1. Search for an email invitation from this email address:  
  2. To accept or decline the invitation, select Continue.  

If you’re already logged in, you might see a notification asking you to join an account. If you decline the invitation, your account and access to Smartsheet will stay the same.

For users with a paid Smartsheet subscription

If you’re a paid user and you accept the invitation to join an account: 

  • You won’t be billed for your previous account. Future payments will be handled by the account that sent the invitation.
  • Your account will be acquired by and merged into the account of the SysAdmin who sent the invitation.

After you join the account

Your account will be governed by the new SysAdmin. Sheets you create will inherit any global account settings configured by the SysAdmin. This will impact your ability to publish from Smartsheet or change custom branding elements.

For System Administrators

The SysAdmin for the account you've joined will be able to:

Business plan implications

If you’re a SysAdmin on a Business plan (or a legacy plan such as Team), this is how you and users on your account will be affected:

  • All active users on your account will move into the account owned by the SysAdmin who sent the invitation.The inviting account must have enough available user licenses to cover all acquired licensed users.
  • To keep your own Licensed User, Resource Viewer, Group Admin and System Admin access, the user who sent the invitation must give you the same access.
  • All other Licensed Users, Resource Viewers, and Group Managers in the acquired account will retain their existing access levels.
  • SysAdmins in the acquired account will lose System Admin access. The SysAdmin in the account you’re joining will need to regrant your System Admin access.
  • Groups and resource views set up in the acquired account do not change.
  • Any global settings in the acquired account will be overwritten.