Resource Management people settings


  • Resource Management

Learn about the areas in account settings that impact key settings for your people such as setting up default roles and disciplines, a bill rates matrix for your organization, and locations.

When Resourcing Administrators create a person’s profile, they have the ability to edit and set key information.

Set permission levels for people


  • Resource Management

Only Resourcing Administrators can set permission levels for people. By default, new people have Portfolio Viewer permission.

Change permission levels

  1. Log into
  2. On the top right, select Settings > Account Settings
  3. Select People from the left menu options. 
  4. Choose the role column and then, from the dropdown, select a new role for the person. 
  5. Select Save

Project members

Project members need access to specific projects. They don't have assignments but with editor access, they can still run reports, schedule people, or update project settings. When you make someone a project member, the project will show up in their portfolio.

When you make a Portfolio Viewer, Portfolio Reporter, or People Scheduler a project member on a project, they become editors on those projects.

Contractors can not be project members.

If a project is connected to a Smartsheet project plan, sheet collaborators shared at Editor - Cannot Share or above can also access the project in Resource Management if they have a Resource Management license. They will be able to view the project page, schedule, and worklist. They can also edit assignments related to the project. They cannot run reports or see budget details for the project.


Resource management roles

Resourcing Administrator

People with Resourcing Administrator level access can change company account settings, alter schedules, adjust bill rates, add/remove people and projects, reset passwords, and confirm others' time.

Portfolio Editor

People at the Portfolio Editor level can create new projects or modify any existing project in the system. They can also adjust schedules for any project and allocate anyone to different projects.

People Scheduler

The People Scheduler permission level is meant for people who make day-to-day changes to the Schedule but should not have access to the project's settings. They have all the permissions of the Portfolio Editor, except the ability to create/edit projects, add/invite people, edit account settings, edit people's profiles, and confirm others' time.

Portfolio Reporter

The Portfolio Reporter permission level allows the person to see information on all projects and people within the organization, including budgets and other financial details. However, Portfolio Reporters cannot edit projects or assignments.

Portfolio Viewer

People with the Portfolio Viewer permission level (previously named Restricted Team Member) have the same access as Portfolio Reporters, except that they cannot see any financial details. Portfolio Viewers can run reports, but they can only see data for projects that they're members of.

Project Editor

People with the Project Editor permission level can create and manage projects but cannot access or modify the sensitive details of projects owned by others. They can assign people to their projects but cannot edit the assignments on projects owned by others. When assigned to someone else's project, Project Editors have the same access to that project as a Portfolio Viewer.


These people can only view their page for time tracking and their projects. Contractors can account for time only on projects that they've been assigned to by a Resourcing Administrator or Portfolio Editor.

Permission levels and capabilities

The following table lists which capabilities each permission type allows a person to access.

CapabilityResourcing AdministratorPortfolio EditorPeople SchedulerPortfolio ReporterPortfolio ViewerProject EditorContractor
Edit account settingsYesNoNoNoNoNoNo
Add and invite usersYesNoNoNoNoNoNo
Create new projectsYesYesNoNoNoYes**No
Approve time and expensesYesYesYes*Yes*Yes*Yes*Yes*
Edit projectsYesYesNoNoNoYes**No
Create assignmentsYesYesYesNoNoYes**No
Edit scheduleYesYesYesNoNoYes**No
Analytics and reportsYesYesYesYesYesYes**No
See financialsYesYesYesYesNoYes**No
View all projectsYesYesYesYesYesNoNo
View scheduleYesYesYesYesYesYesNo
View assigned projectsYesYesYesYesYesYesYes
Track timeYesYesYesYesYesYesYes
Enter expensesYesYesYesYesYesYesYes
Add tasksYesYesYesYesYesYesYes
Update statusYesYesYesYesYesYesYes

*When mapped as another person's approver

**Only projects owned by the person


There is one account Owner for each plan. This person has Resourcing Admin permissions. They're the user that registers for the free trial or signs the contract for the paid plan. Learn how to change the account Owner.



Assign roles and disciplines


  • Resource Management


Who can use this capability?

Resourcing Administrators can assign roles and disciplines.

While individuals may have different roles or disciplines for projects, you can only assign one primary role and discipline per person.

Create roles or disciplines

  1. Go to Settings > Account Settings.
  2. On the left menu, select Roles or Disciplines, then enter the new Role or Discipline. 

Sample roles

Role indicates the level or title of the person within the organization.

Examples include:

  • Junior
  • Senior
  • Director
  • Associate

Sample disciplines

Discipline indicates the type of work a person does within the organization, most often what department they’re in.

Examples include:

  • Design
  • Strategy
  • Research
  • Development
  • Account Management


Set up bill rates


  • Resource Management


Who can use this capability?

  • Resourcing Admins

Create the default bill rate matrix

The default bill rate applies to everyone in your organization. You can add exceptions for specific roles or disciplines. Roles or disciplines with no set bill rate use the default rate. When the discipline and role are assigned to a person, the system will automatically apply the corresponding bill rate.

First, you need to assign roles and disciplines

  1. Navigate to Account Settings
  2. Select Bill Rates
  3. Use the + Add Discipline  and the + Add Role option to create the rows and columns for the bill rate matrix.
  4. Select the field where the role and discipline intersect to enter the appropriate bill rate amount. 
  5. Select Save.

If an entire discipline or group of roles uses the same rate, you can specify that by building out only one row or column.

Project specific bill rates

When you create a project, you can create custom bill rates for that project that override the default bill rates. Open the project settings page to create or modify bill rates for that specific project. You can choose to apply increased rates to the whole project or to specific phases.

Brandfolder Image
individual user bill rate

Person specific bill rates

Rates from the bill rate matrix can be overridden by a rate specified within a person’s profile.

  1. On the People page, select the person's name who you want to edit. 
  2. Select Edit Profile.
  3. In the bill rate section, select the option for a modified bill rate and enter the appropriate amount. 

When someone changes a role or bill rate, change their profile settings. Their rates will update on all new projects; existing projects stay the same. 

Because bill rates are typically tied to contracts, rates are not automatically updated for existing projects when someone is promoted. Resource Management assumes you will still bill them out at the old rate for the remainder of the project.

Import or update multiple people at once


  • Resource Management


Who can use this capability?

Resourcing Administrators can import or update multiple people at once using the templates provided by Resource Management.

Prepare your data

To add new people

  1. Go to Settings > Account Settings > People.
  2. Select Add/Update People.
  3. Select Download Template
  4. Using a spreadsheet program, add new people by filling their information into blank rows.
  5. Save the file as a CSV UTF-8.

To make updates to people already in Resource Management

  1. Go to Settings > Account Settings > People.
  2. Select Add/Update People.
  3. Select Export People List.
  4. Use a spreadsheet program to change the people attributes you want to update. Be sure to fill in people’s custom fields where applicable.
  5. Save the file as a CSV UTF-8.

Tips and tricks

  • Ensure to encode CSV files in UTF-8 to prevent errors on rows with special characters.
  • Each person must have a first name or email, permission level, and license type. All other fields are optional.
  • First and last day of work dates must be in YYYY-MM-DD format.
  • Permission level and license type must exactly match their settings in Resource Management.
  • You can create new roles, disciplines, and locations in this spreadsheet. 
  • Custom field values in this sheet must match available options in Account Settings > People Custom Fields.
  • To save time, combine new people and profile updates in the same file.
  • Ensure your device's regional settings use a comma as the default for list separators.

Upload your list

  1. Go to Settings > Account Settings > People.
  2. Select Add/Update People.
  3. From the Add/Update People page in Account Settings, select Choose file and select your updated CSV file.
  4. To send an invitation to all newly added and/or updated Licensed Users, check the box.
  5. Click Upload.

You can navigate away from the page once the upload starts (the import will run in the background), and you'll receive an email when it's complete.

The email includes a link to the status page if there are errors during the import. Click the link to download a list of errors with directions on fixing them.

Column inputs and formatting

This table provides details for each column in your spreadsheet.

FieldsRequired fieldDescriptionFormatting requirements
user_idYes* (for editing users)The User ID stores all of the user attributes assigned to them. Exporting the people list will include User IDs for existing users.

Must be a valid User ID in the organization.


To create new users, leave the User ID column blank.


To update attributes for existing users, leave their User ID intact.

first_nameYesAdd the first name of a user.0-255 characters
last_nameOptionalAdd the last name of a user.0-255 characters
emailYesAdd the email address for the user. Note that a user's profile email differs from their login email. See Update Login Email for instructions on how to edit login
permission_typeYesSet the permission level for the user. Note that users can change their permission type using Add/Update People.

Resourcing Administrator

Portfolio Editor

People Scheduler

Portfolio Reporter

Portfolio Viewer

Project Editor


license_typeYesSet the license type for the user. Note that users can change their license type using Add/Update People.



disciplineOptionalAdd the team/group for the user. A new discipline will be created if it doesn't already exist.0-255 characters
roleOptionalAdd the type of work for the user. A new role will be created if it doesn't already exist.0-255 characters
locationOptionalAdd the location where the user is based. A new location will be created if it doesn't already exist.0-255 characters
first_day_of_workOptionalAdd the user's first day of work. This value affects the user's starting availability.Date format: YYYY-MM-DD
last_day_of_workOptionalAdd the user's last day of work. This value affects a user's ending availability.Date format: YYYY-MM-DD
mobile_phoneOptionalAdd the user's mobile phone number. This value is visible on a user's profile page.0-255 characters
office_phoneOptionalAdd the user's office phone number. This value is visible on a user's profile page.0-255 characters
employee_numberOptionalAdd an internal employee identification number. This value appears in report exports.0-255 characters
utilization_targetOptionalAdd a fixed number for the user's utilization target. The target is visible in utilization reports and does not impact a user's availability.

Must be a number


If this value is blank, 100 will be applied

billrateOptionalAdd a modified bill rate for the user or use the default bill rate based on their discipline and role.

Modified bill rate must be a number.


[default] applies the default bill rate based on discipline and role


If this field is blank, [default] will be applied

people_tagsOptionalAdd tags to identify skills or other unique characteristics.

0-255 characters


Separate multiple entries with a semicolon.


Add or remove specific approvers for the user.

If project owners are enabled as approvers, they do not need to be included in this list.


Must be a valid User ID in the organization.

Separate multiple entries with a semicolon.

CF_## “name” (text field)OptionalAdd a string of text to the custom field.0-255 characters
CF_## “name” (dropdown)OptionalSet an existing custom field value for the user.Ensure that any values entered in this column are saved as options for this field in the Account Settings > People Custom Fields page
CF_## “name” (multi-select dropdown)OptionalSet existing custom field values for the user.

Ensure that any values entered in this column are saved as options for this field in the Account Settings > People Custom Fields page.


Separate multiple entries with a semicolon.


Use placeholders in projects


  • Resource Management


Who can use this capability?

Resourcing Administrators can create placeholders.

With placeholders, you can:

  • Budget a project: Create assignments for specific roles and disciplines, without impacting anyone's actual schedule or utilization. The placeholder can be set up with any bill rate you choose for improved budgeting accuracy.
  • Resource Manager workflow: Managers can use placeholders to request a team member from a Resource Manager. An assignment for a placeholder lets the Resource Manager know someone needs to be assigned to that project.
  • Projecting staffing needs: Use placeholders to schedule future projects. Once they’re scheduled, utilization reports will show you what disciplines can handle the workload and where you may need to hire help. You can estimate how future hires will impact estimates. When you hire, you can reassign those assignments to the new person on your team.

Create placeholders

  1. Go to Placeholders in the Settings > Account Settings menu > Placeholders.

  2. Select Add.

  3. Configure your Placeholder, including Discipline, Role, Placeholder title, Abbreviation, and Color. Discipline and Role are recommended for filters and assignments, but not required.

  4. Select Show More to review additional settings for Bill Rate, Location, and other custom fields for Language, Travel Locations, Skills, and Project Management.  

  5. Once you have completed your settings, select Save.

That’s it! You have created a placeholder. 

Placeholders have an auto-generated image based on an abbreviation and a color. The image, abbreviation, and color can be changed in the account settings.

Add placeholders on the project page

Add placeholder assignments from either the project schedule or the project worklist.

On the schedule: 

  1. Click on a phase or any white space on the schedule.
  2. Select Add Team Member to apply filters or to search for the name of the appropriate placeholder.

On the worklist: 

  1. Hover or click on the name of the project or phase.
  2. Select Add Team Member.
  3. Search for the name of the appropriate placeholder.

Add and filter placeholders on the schedule

You can add placeholder assignments to the schedule, just like an assignment for any person.

 To create a new assignment, click on any white space on the schedule and select New Assignment.

Use filters to find the placeholders and people you’re looking for. Placeholder assignments appear semi-opaque, indicating that those assignments belong to a placeholder.

Brandfolder Image
placeholder assignment on the project schedule

Use the assignment status filter to view assignments for the staff or for placeholders. Confirmed assignments are staffed to people in the account, while placeholder assignments are specifically for placeholder team members.

Find placeholders in reports

  • Group your reports by team member type to separate placeholder assignments from confirmed team member assignments.
  • Change your filter criteria to find the placeholders, people, and projects you’re looking for.


Configure profile settings


  • Resource Management

You must have Resourcing Administrator permissions to add or update user profile information.

Basic profile details:

  • Profile image: It's nice to see your team's faces; plus, they'll appear on the organization page and the schedule. A 200 x 200-pixel crop, 300K max, works best.
  • First and last name: enter the first and last name of the person.
  • Email: where a person will receive marketing emails from Resource Management. 
  • Cell phone and office phone: add these details if applicable, so your team knows how to get in touch with this person. This information is visible on the profile page to your entire team.
  • Location: select where the person is based.
  • Employee number: populate this field if you have internal identifiers for the person and would like this information available on report exports.
  • People custom fields: additional information that adds further business logic to your organization's account.

Administrator fields:

  • Availability: Enter details such as a person's first and last day of work. When people work hours that differ from the regular work days and hours you've set in account settings, create a part-time availability for them. This will impact the person's availability on the schedule.

  • Utilization: This is a fixed number used to compare how the actual utilization compares to the target for this person. The utilization target is shown in its column in utilization reports and does not impact a person's availability.

  • Bill rate: You can choose to use a modified bill rate for this person or use the default bill rate for the person based on their discipline & role. This bill rate comes from the bill rates matrix you built out in account settings. Enter $0 if you want this person to appear as Non-Billable

  • Discipline + role: This is the team/group (discipline) and the type of work (role) this person does in your organization.

  • Approval workflow: Select who will approve this person's time and/or expenses.

  • If enabled, project owners can also approve time and expenses related to projects they own.

  • People tags: Populate tags you create in account settings here, or create new tags for people.

Contractors cannot edit profiles.

Unmanaged Resource profiles

Unmanaged Resources can use or be tracked using the Workload features in Smartsheet but cannot login to Resource Management. They do have profiles created that fully licensed users can see. Their profile shows:

  • The today tab
  • Their contact information
  • Any work they are assigned via workload tracking

Profile updates when your account uses Smartsheet Authentication


When your account uses Smartsheet Authentication, basic identity fields such as profile picture, name, email, and office/cell phone numbers are managed in Smartsheet and locked in Resource Management. Any updates you make to contact information in Smartsheet will automatically reflect in Resource Management. 

Learn more about updating contact information for others or yourself in Smartsheet.

Configure availability for an individual


  • Resource Management


Who can use this capability?

Resourcing Administrators can add or update user profile information.

The default work week for your organization is set in Account Settings. This default work week informs the allocation % target on the schedule so you can schedule your team for 100% of their available time. For example, 40 hours a week would be 100% allocation.

To set availability for a specific person:

  1. Go to Settings Account Settings and click People.
  2. Click the name of the individual and make adjustments in the Availability section.

This image shows the availability window.

Only assignments created or modified after you set part-time availability setting are affected; you may need to modify existing assignments to reflect updated availability Prior assignments will still show full time availability. 

If a person has zero hours available on any given day, that day is considered a non-working day. Assignments that overlap with a non-working day are removed from timesheet suggestions and do not count towards the project budget in reports

Time suggestions (unconfirmed hours) will not be scheduled if a person is unavailable.

Set first and last days of work

Team members are considered unavailable before their first day of work and after their last day of work. 

To set a first and last day for work:

  1. Go to the People page and select Edit Profile
  2. In the Availability section, enter a first and last day for work. 

Set  permanent part-time availability

For people who have availability that differs from the default settings: 

  1. Open the profile of the person whose availability needs adjustment by navigating to Account Settings > People.
  2. Click the Add part-time availability button in the person’s profile.
  3. In the Start Date and End Date boxes, set the dates: enter the start and end dates to indicate when the working duration will differ from the default work week for your organization. 

If the individual will have part-time availability for an indefinite amount of time, leave the End Date box empty.

Set a temporary part-time availability

If a person is temporarily unavailable during a specific period of time, set a part-time availability block in their profile:

  1. Navigate to Account Settings > People.
  2. Click the Add part-time availability button in the person’s profile.
  3. In the Start Date box, select the first day you want them to show as unavailable and in the End Date box, select the date for the last day they will be unavailable. 
  4. In the Monday – Sunday boxes for this part-time block, type 0.

Resource Management will show this person is no longer available.

Create and manage locations


  • Resource Management


Who can use this capability?

Resourcing Administrators can set locations.

You can use locations can when sorting or filtering people on your organization page. Additionally, you can use them as search criteria to reassign items on the schedule.

To manage locations:

  1. Go to Settings > Account Settings.
  2. On the left side, click Locations

Here, you can edit the existing locations by selecting the name and editing it or deleting it with the red trash can icon. You can also add locations by typing the location in the text box then selecting Add.

Manage bill rates for multiple disciplines and roles


  • Resource Management


Who can use this capability?

Resourcing Administrators can set bill rates.

People can only have one discipline and role in Resource Management. This is set in their personal profiles.

However, you can change bill rates for a person using project phases.

For example, Joe could be working on the QA phase of a project with a one bill rate, then work as Technical Adviser for another phase of the project at a different bill rate.

To account for the different bill rates, edit the phases and change the rates.

  1. In project settings, click the phase you want to work with. 
  2. Under bill rates, select Set different bill rates for this phase.
  3. Enter any new bill rates and then, at the bottom of the page, click Save.


Different bill rates phase radio button option