USM Content
Add assets to your Brandfolder troubleshooting
The error "File does not" exist appears when uploading assets
This error usually means that the file is a duplicate. Ask your account Admin to check the deleted assets page for any notifications regarding Duplicate detection. This means the file is an exact match for something that already exists in your Brandfolder.
Inaccurate asset count
Brandfolder gets the counts of some elements directly from our database, which is updated daily. If your asset count is off, check back the next day to see an updated number.
Asset stuck in processing
Assets can be stuck in processing or fail processing for various reasons. If this happens, contact support for assistance.