Billing & Finance Customer Support Center

Get fast help with these common requests

Use these resources to help us respond to your inquiry faster. Our average turnaround time for the requests listed below is 1-2 business days.

W-9

Download Smartsheet W-9.

Purchase Order

Submit a Purchase Order (PO).

Invoice or Statement

Request a copy of an invoice or an account statement.

Add licenses

Increase the number of licenses or request add-ons.

Downgrade account

Request to decrease the number of licenses, add-ons, or request a cancellation.

Change business name or address

Update business name and Bill To | Ship To address.

Tax exemption

Claim tax and withholding exemption. 

Update business contact(s)

Add and/or remove billing contacts (to receive invoices).

Payment Promise

Provide the invoice number, payment date and payment method.

Proof of Payment

Provide proof that payment has been made. 

Insurance Certificate

Smartsheet's certificate of liability insurance.

Find an answer on your own

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FAQ sur la facturation Smartsheet

Trouvez des réponses aux questions fréquentes sur la facturation et le financement.
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Consolider deux comptes

Fusionnez les comptes pour une gestion plus simple.
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Vérifier ou modifier les informations de compte, de forfait ou de facturation

Mettez à jour ou modifiez votre forfait, changez vos données de paiement et consultez les reçus et l’historique.
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Questions fréquentes sur la taxe de vente de l'état

Smartsheet est obligé de prélever une taxe de vente auprès des clients de certains états. Afin de respecter ces exigences, nous sommes obligés de récolter l'adresse de facturation de nos clients.

Pour obtenir plus d'informations sur la taxe de vente de certains états, contactez le département des finances de l'état.
View all account and billing articles

Can't find what you're looking for?

If these resources do not address your needs, please contact the Smartsheet Finance and Billing team.
Request Help from Finance and Billing