Get fast help with these common requests Use these resources to help us respond to your inquiry faster. Our average turnaround time for the requests listed below is 1-2 business days. W-9 Download Smartsheet W-9. Purchase Order Submit a Purchase Order (PO). Invoice or Statement Request a copy of an invoice or an account statement. Add licenses Increase the number of licenses or request add-ons. Downgrade account Request to decrease the number of licenses, add-ons, or request a cancellation. Change business name or address Update business name and Bill To | Ship To address. Tax exemption Claim tax and withholding exemption. Update business contact(s) Add and/or remove billing contacts (to receive invoices). Payment Promise Provide the invoice number, payment date and payment method. Proof of Payment Provide proof that payment has been made. Insurance Certificate Smartsheet's certificate of liability insurance. Vendor setup documents Request billing details. Find an answer on your own Artículo de ayuda Preguntas frecuentes sobre facturación de Smartsheet Encuentre respuestas a las preguntas frecuentes sobre facturación y finanzas. Artículo de ayuda Consolidar dos cuentas Fusionar cuentas para una administración más sencilla. Revisar o cambiar información de la cuenta, del plan o de la facturación Actualice o cambie su plan, cambie su información de pago y visualice los recibos y el historial. Pregunta frecuente acerca del impuesto sobre las ventas estatal Detalles sobre la información impositiva por estado. View all account and billing articles Can't find what you're looking for? If these resources do not address your needs, please contact the Smartsheet Finance and Billing team. Request Help from Finance and Billing
