Understand the effects of deactivating and reactivating users in your Smartsheet plan, including limitations and policies for reactivation.
USM Content
Deactivation
Deactivation is recommended to stop your internal users from signing into Smartsheet. This means the corresponding user is no longer a part of your company. If the deactivation happened by mistake, you have 30 consecutive days to correct the error; after that, you must remove the user and re-invite them to re-enable their access.
Users you deactivate can't sign in to Smartsheet, but items they created remain available. Upon deactivation, the user is no longer assigned a Member seat, and that Member seat is available for you to reassign.
You can only deactivate users who belong to domains associated with your Smartsheet plan. Although users with ISP domains (listed below) are considered internal users, you can’t deactivate them. Deactivating users with emails from the following domains completely revokes their access to Smartsheet. Instead, remove them from your plan.
- outlook.com
- gmail.com
- hotmail.com
- live.com
- yahoo.com
- aol.com
- verizon.net
- rocketmail.com
- comcast.net
- icloud.com
- charter.net
- web.de
- mail.com
- email.com
- usa.com
- duck.com
- mail.ru
Reactivation
If a user was mistakenly deactivated, you can reactivate them. Reactivation assigns a Member seat and restores access to shared items or items on which the user holds Owner permissions.
Our reactivation policy
You can only reactivate a user for 30 consecutive days after deactivating them. You won't be able to reactivate those users on the thirty-first day or thereafter.
If 30 days have passed, it’s advisable to use the Remove User option in the Admin Center. Instead of attempting to reactivate the user, transfer their Owner permissions to another user and then re-invite the same individual. Additionally, make sure not to revoke their sharing permissions if you want them to retain access to their shared items.
Users managed through Directory Integration
The 30-day reactivation policy applies exclusively to users managed in Admin Center. If you manage users through Directory Integration (DI) and are attempting to reactivate a user after the 30-day window, check out Admin Center: Deactivate or reactivate users to learn how to re-provision them through DI.
LCM Content
Deactivation
Deactivation is recommended to stop your internal users from signing into Smartsheet. This means the corresponding user is no longer a part of your company. If the deactivation happened by mistake, you have 30 consecutive days to correct the error; after that, you must remove the user and re-invite them to re-enable their access.
Users you deactivate can't sign in to Smartsheet, but items they created remain available. Upon deactivation, the user is no longer assigned a license, and that license is available for you to reassign it.
You can only deactivate users who belong to domains associated with your Smartsheet plan. You can't deactivate users with emails from the following domains because it completely revokes their access to Smartsheet. Instead, remove them from your plan.
- outlook.com
- gmail.com
- hotmail.com
- live.com
- yahoo.com
- aol.com
- verizon.net
- rocketmail.com
- comcast.net
- icloud.com
- charter.net
- web.de
- mail.com
- email.com
- usa.com
- duck.com
- mail.ru
Reactivation
If a user was mistakenly deactivated, you can reactivate them. Reactivation assigns a license and restores access to shared items or items on which the user holds Owner permissions.
Our reactivation policy
You can only reactivate a user for 30 consecutive days after deactivating them. You won't be able to reactivate those users on the thirty-first day or thereafter.
If 30 days have passed, it’s advisable to use the Remove User option in the Admin Center. Instead of attempting to reactivate the user, transfer their Owner permissions to another user and then re-invite the same individual. Additionally, make sure not to revoke their sharing permissions if you want them to retain access to their shared items.
Users managed through Directory Integration
The 30-day reactivation policy applies exclusively to users managed in Admin Center. If you manage users through Directory Integration (DI) and are attempting to reactivate a user after the 30-day window, check out Admin Center: Deactivate or reactivate users to learn how to re-provision them through DI.