Learn how to deactivate or reactivate users in the Smartsheet Admin Center.
USM Content
Check out Overview: User deactivation and reactivation for more information around the effects of deactivating and reactivating users in your Smartsheet plan, including limitations and policies for reactivation.
Deactivate users
If a deactivated user is not reactivated within 30 consecutive days, reactivation is no longer available. You must remove the user from your plan and re-invite them to restore access.
- Sign in to Admin Center.
Select the Menu icon in the upper left corner and navigate to Users and Groups > User Roles and Reports.
The User Roles and Reports page displays.
- Hover over the row of the user account you want to manage. On the right side of the row, select
to open the action menu. Select Deactivate User.
A dialog box displays.
- Select Deactivate to confirm the action.
You're responsible for ensuring your users access and use of the Smartsheet services is within authorized limits. Unauthorized access to and use of the services is invoiceable pursuant to the Limits Policy. Unless otherwise agreed in writing by Smartsheet, the removal or deactivation of users or the cessation of use of the services will not affect Smartsheet’s right to invoice for unauthorized access and use.
Find deactivated users
On the top right of the User Roles and Reports page, change the filter setting from Show All Users to Deactivated.
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- Search for the deactivated user account.
Reactivate users
If the user was deactivated within the last 30 days, you can reactivate them using the steps below. If more than 30 days have passed, see Admin Center: Remove users to remove the user first, then re-invite them.
- Sign in to Admin Center.
Select the Menu icon in the upper left corner and navigate to Users and Groups > User Roles and Reports.
The User Roles and Reports page displays.
- Hover over the row of the user account you want to manage. On the right side of the row, select
to open the action menu.
- Select Reactivate User.
Users managed through Directory Integration
The 30-day reactivation policy applies exclusively to users managed in Admin Center. If you manage users through Directory Integration (DI) and are attempting to reactivate a user after the 30-day window, do the following:
- Temporarily deactivate DI in Smartsheet by toggling off the Directory Integration option in the Security & Controls page.
- Remove the user via Admin Center.
- Reactivate DI in Smartsheet
- Add the user to the relevant groups
This process allows you to re-provision them through DI.
Notes
- You can't revoke access to Smartsheet or deactivate users through external integration.
- Deactivating a user immediately revokes all API access tokens they've generated. The deactivated user can no longer use them.
- If the 30-day reactivation window has passed, the API returns an error when you attempt to reactivate the user. Remove the user first, then re-add them to restore access.
LCM Content
Check out Overview: User deactivation and reactivation for more information around the effects of deactivating and reactivating users in your Smartsheet plan, including limitations and policies for reactivation.
Deactivate users
If a deactivated user is not reactivated within 30 consecutive days, reactivation is no longer available. You must remove the user from your plan and re-invite them to restore access.
- Sign in to Admin Center.
Select the Menu icon in the upper left corner and navigate to Users and Groups > User Roles and Reports.
The User Management page displays.
- Hover over the row of the user account you want to manage. On the right side of the row, select
to open the action menu.
Select Deactivate User.
A dialog box displays.
- Select Deactivate to confirm the action.
You're responsible for ensuring your users access and use of the Smartsheet services is within authorized limits. Unauthorized access to and use of the services is invoiceable pursuant to the Limits Policy. Unless otherwise agreed in writing by Smartsheet, the removal or deactivation of users or the cessation of use of the services will not affect Smartsheet’s right to invoice for unauthorized access and use.
Find deactivated users
On the top right of the User Management page, change the filter setting from Show All Users to Deactivated.
Brandfolder Image
- Search for the deactivated user account.
Reactivate users
If the user was deactivated within the last 30 days, you can reactivate them using the steps below. If more than 30 days have passed, see Admin Center: Remove users to remove the user first, then re-invite them.
- Sign in to Admin Center.
Select the Menu icon in the upper left corner and navigate to Users and Groups > User Roles and Reports.
The User Management page displays.
- Hover over the row of the user account you want to manage. On the right side of the row, select
to open the action menu.
- Select Reactivate User.
Users managed through Directory Integration
The 30-day reactivation policy applies exclusively to users managed in Admin Center. If you manage users through Directory Integration (DI) and are attempting to reactivate a user after the 30-day window, do the following:
- Temporarily deactivate DI in Smartsheet by toggling off the Directory Integration option in the Security & Controls page.
- Remove the user via Admin Center.
- Reactivate DI in Smartsheet
- Add the user to the relevant groups
This process allows you to re-provision them through DI.
Notes
- You can't revoke access to Smartsheet or deactivate users through external integration.
- Deactivating a user immediately revokes all API access tokens they've generated. The deactivated user can no longer use them.
- If the 30-day reactivation window has passed, the API returns an error when you attempt to reactivate the user. Remove the user first, then re-add them to restore access.