Join an existing Smartsheet plan at your organization

See the information below that matches your plan’s model. Not sure which model your plan uses? Ask a System Admin if there’s a Manage true-up page in Admin Center. If there is, your plan uses the User Subscription Model. See the User Subscription Model overview article for more information.

Join an existing plan: User Subscription Model

When a colleague shares a workspace, sheet, dashboard, or report with you, you can start collaborating right away. If you need different permissions, or you have a link but no permissions, you can ask for permissions. See Request access to an item for more information.

Information for System Admins

For more information about adding users to your User Subscription Model plan, see:

• User Subscription Model overview
• Manage users in the User Subscription Model

Join an existing plan: Legacy Collaborator Model

You've tried Smartsheet, you like it, and you're ready to get a license so that you can take advantage of all the features Smartsheet offers. The easiest way to do this is to request a license for an account that already exists at your organization.

Depending on how the System Admins at your organization have configured Smartsheet, you may be able to make this request right from Smartsheet.

To request a license

If a Smartsheet System Admin at your organization has enabled Account Discovery, you can:

• Respond to the Join an Account Message—If you receive a message asking you to join an existing account, select the name of the account that you want to join and select Ask to Join.
• Join via your account: Use the Account Discovery tool. Or select Account (in the lower-left corner of the Smartsheet window). From the left pane, select Plan Info, and select Join an Account. Fill out the request and select Send.

You'll receive an email message when System Admin is ready to add you to the account.

Information for System Admins

Account Discovery makes it easier for you to add people to your account and manage the users in your organization.

People at your organization who use Smartsheet for free, or who are trying it out, have visibility into which Smartsheet accounts from your organization are available for them to join. They’ll easily be able to request a license from you, and you can approve requests with one click directly from your email.

To allow people at your organization to discover your account and request a license: 

• You must be a System Admin with a paid license.

• The account must use a valid domain address that your organization owns—addresses that use common Internet Service Provider (ISP) domains such as @gmail.com don’t qualify.

  The domain the account uses is determined by the email address of the Main Contact. The domain for the account may change if the Main Contact changes. 

• The domain must not have User Auto Provisioning enabled. 

Upgrade a user and grant them a license 

License requests come via email. Select Add to Account in the email to go to the License Requests window in Admin Center.

Activate or deactivate Account Discovery

Pro plan users can't turn off Account Discovery. 

1. Log in to Admin Center.
2. Select the Menu icon at the upper-left corner of the screen.
3. Navigate to Settings > Security Controls > Permissions.
4. Under Account Discovery, slide the toggler to activate or deactivate the feature. 

Make sure your account name reflects the department or group name that owns it. For example, if you're a System Amin for an account used by the Marketing department at MBF Corp, name the account MBF Marketing to distinguish it from the Accounting department at MBF Corp.

Learn how to change the main contact or account name.