Troubleshooting

Troubleshooting

Troubleshooting: Unable to access the Smartsheet support portal

Learn how to connect with support for Smartsheet, Brandfolder by Smartsheet, Smartsheet Gov, and billing.

Troubleshoot missing data

It’s always a good idea to put a backup process in place. If you’re on a Business or Enterprise plan, you can schedule recurring weekly backups....

Issue: Smartsheet is continuously loading, not responding, or not displaying certain items

If you find Smartsheet is not loading, not responding, or failing to display certain items, the cause may be related to your browser, browser version,...

Unable to log in: "Your browser is not supported..."

You can use a different browser or update to a supported version. 

Issue: Email not received from Smartsheet

Depending on the configuration and anti-spam practices of your email provider, email messages and notifications sent from Smartsheet may be improperly...

Common login issues and how to solve them

Having trouble logging into Smartsheet? In many cases, you can fix this on your own....

404 Not Found error when you attempt to log in to Smartsheet

Technical troubleshooting steps for Domain Name System (DNS) errors

Issue: Didn't receive email confirming trial

This article lists a few reasons the trial e-mail confirmation message doesn’t always make it through and offers some things you can do to get your tr...