Issue: Email not received from Smartsheet

Your email provider's configuration and anti-spam practices could improperly mark emails sent from Smartsheet as spam or block them altogether.

Each scenario has actions you can take to ensure that email flows correctly from Smartsheet to your inbox.

Account activation email not received

After you sign up for Smartsheet, you'll be sent an email message to help you activate your account. If you haven’t received this email, here are some things you can do:

• Check your spam or junk email folder
• If you're using a service that captures mail from new senders—for example, Mimecast—adjust the settings for the service to permit Smartsheet to send you mail. (You may need to work with your IT Department on this.)

If there's a chance you mistyped your email address, visit the Password Reset page to have an activation link re-sent to your correct email address. A new email will be sent to you, enabling you to create an account and password.

If you continue to have issues receiving the activation email, contact Smartsheet Support.

All email appears to be blocked

Smartsheet adheres to the following email security standards:

• Sender Policy Framework (SPF)
• DomainKeys Identified Mail (DKIM)
• Domain-Based Message Authentication Reporting and Conformance (DMARC)

We use these standards to ensure that the recipient’s email systems can validate that Smartsheet is the legitimate sender for its domains. 

If you notice that you don't receive any email from the Smartsheet application, you may need to ask your email system administrators to add the following specific email domains to your organization's allowlist: 

• smartsheet.com
• app.smartsheet.com 
• info.smartsheet.com
• system.smartsheet.com
• reply.smartsheet.com
• bounce.smartsheet.com

If you're a member of the Smartsheet Community, add community.smartsheet.com to the list.

EU accounts should include the following domains on their organization's allowlist:

• smartsheet.eu
• app.smartsheet.eu
• info.smartsheet.eu
• system.smartsheet.eu
• reply.smartsheet.eu
• bounce.smartsheet.eu

Email was working but has recently stopped

Visit the Smartsheet Status page to check if there was recent maintenance to the service. If the time of the recent maintenance coincides with the time you started noticing a change in email service, a maintenance update may have caused a temporary disruption.

Email not delivered for specific "send as" type

There is a 20 MB limit to email messages sent from Smartsheet. If an email message exceeds this size, the message will not be sent. You will not receive an error message when this occurs.

This situation is most common with message types that contain a large amount of data such as those sent using the  Send Sheet As Attachment command (for more information, see Share Sheet Information in Email).

If you think that a message you're trying to send has exceeded the 20 MB limit, consider sharing the sheet rather than sending it as an attachment or sending only the applicable rows (rather than the entire sheet).