The Smartsheet Support Portal is for eligible users to manage support cases, track tickets, and access specialized training
USM Content
Do you have portal access?
Your plan determines access. Check the table below, then choose your path.
Your plan | Portal access? | What to do |
|---|---|---|
Enterprise or Gov | Yes | |
Business, Pro | Yes | |
Free, Trial | No | |
Not sure? | — | Check your plan: Account > Plan Info |
Sign in to the portal
Go to supportportal.smartsheet.com. On the sign-in screen, select your region or product:
- Smartsheet North America
- Smartsheet European Union
- Smartsheet GOV
- Smartsheet Australia
- Brandfolder SSO
Can't sign in?
If you can access Smartsheet, but the portal sign-in fails:
- Check the access eligibility table to confirm your plan qualifies for portal access.
- If your plan is listed, reset your password or troubleshoot your Smartsheet sign-in.
If you can't access Smartsheet at all:
- Reset your password or troubleshoot your sign-in issues first.
Billing accounts
If you can’t access the support portal and have questions about accounts, billing, or invoices, use the Get Help with a Billing or Account Request form.
Once you're in the portal
After signing in, the portal is where you manage all ongoing support interactions. See Use the Customer Support Portal to learn how to submit cases, track tickets, and schedule training.