Applies to
Smartsheet
Smartsheet Gov
Brandfolder
Resource Management
Capabilities
Who can use this capability
Licensed Smartsheet users and unlicensed members in a paid org can access the Smartsheet customer support portal. Editors and viewers on free accounts cannot file technical support requests.
Troubleshooting: Unable to access the Smartsheet support portal
Smartsheet customers and unlicensed users on paid plans (Trial, Pro, Business, and Enterprise) can submit a ticket and get technical support on the customer support portal.
Use the same username and password that you use to log into Smartsheet to access the support portal.
Notes:
- If you have Smartsheet login credentials but are not able to access the portal, use the Contact Smartsheet Support form.
- To solve login issues or to reset your Smartsheet password, see the Common login issues and how to solve them article.
- If you do not have a Smartsheet account, please use the appropriate form to report issues or request help.
Support forms
| Account type | Form to use |
|---|---|
Brandfolder by Smartsheet | |
Resource Management | |
Smartsheet Gov |
Billing and accounts
Have questions about accounts, billing, or invoices? Please use the Get Help with a Billing or Account Request form.
Resources available
You can find information and solutions to common questions in two locations:
- The Help and Learning Center: Find Help articles, training, and more.
- The Smartsheet Community: Engage with fellow users and find solutions to common questions or product-related issues.