Applies to
Access the Smartsheet support portal
Understand who can access the Smartsheet support portal, see standard solutions, and find other resources.
Who can use this?
Plans:
- Smartsheet
- Smartsheet Gov
- Brandfolder
- Resource Management
Smartsheet users on a Trial, Pro, Business, or Enterprise plan can get technical support by submitting a ticket in the customer support portal.
Ensure you should have access to the customer support portal. If you aren’t sure, check the Primary support location table in the Get online Help and support article.
You must use your Smartsheet credentials to access the support portal.
If you can access Smartsheet with the username and password but can’t access the portal, and your plan or user type includes access, use the Contact Smartsheet Support form to get assistance.
If you can’t access Smartsheet with your username and password, you need to solve login issues or reset your Smartsheet password. See the Common login issues and how to solve them article. Follow the instructions and then try to access the support portal again.
IMPORTANT: If you can’t access the support portal, your plan may not include access. Ensure that you follow step 1 above before submitting a support request.
To learn more about how to use our customer support portal, visit our Use the customer support portal article.
If you don't have a Smartsheet account, please use the appropriate form to report issues or request help according to the following table:
| Account type | Form to use |
|---|---|
Brandfolder by Smartsheet | |
Resource Management | |
Smartsheet Gov |
Billing and accounts
Do you have questions about accounts, billing, or invoices? Use the Get Help with a Billing or Account Request form.
Resources available
You can find information and solutions to common questions in two locations:
- The Help and Learning Center: Find Help articles, training, and more.
- The Smartsheet Community: Engage with fellow users and find solutions to common questions or product-related issues.