Resource Availability


  • Resource Management

The Schedule allows you to sort by availability, and view the allocation heatmap which distills project assignments into a person’s utilization. Read more on how to get an accurate understanding of your team’s availability on the Schedule in Resource Management by Smartsheet.

Sort By Availability in Schedule


  • Resource Management

The Schedule helps you visualize when your team is available to work and when they’re staffed to capacity. Use the sorting or filtering on the Schedule to see when people are available and find specific roles or skills needed for your projects.

Sort By

  • Name (default): People are sorted alphabetically by first and last name on the Schedule

  • Availability: allows you to sort your team from most to least available. From here, you’ll be able to see who on your team can take on work for certain kinds of projects, or who is available for a specific period of time

Sort By

Availability Sort Options

Use one of the sort options to see who is available to work on specific types of projects, and when. This displays people from most to least available depending on the sorting options you choose.

Time Frame

Choose from a predefined time frame or a custom date range to sort your team from most to least available. The blue highlight on the Schedule shows what time frame availability is being sorted by.

Availability Based On

  • All (default): sorts by who is most to least available to work

  • Project Type: selecting one or more project types sorts your view in alphabetical order of people who are most to least available to work on the selected project type(s).

To see who can take on a priority project that is billable, filter by “Availability Based On: Confirmed Projects.” This sorts your Schedule to show people who are available on confirmed projects. Other project assignments (internal, tentative) will be greyed out. Using this filter temporarily recalculates your team’s utilization on this view.


Placeholders represent a role, discipline, or a combination of both. They do not have set availability like people do. They will not be impacted when you sort by Availability on the Schedule. To omit Placeholders from your Schedule, filter by Assignment Status: Confirmed.

Create saved views when you sort by name or by availability to quickly sort the Schedule by either method.

View Allocation Heatmap


  • Resource Management

On the Schedule, the Allocation Heatmap shows the  availability two months into the past and one year into the future for for each person.

To see the Allocation Heatmap:

  1. At the top of the screen, click Schedule
  2. To expand the left menu, click Everyone.
  3. Click People and then click Allocation Heatmap.

Allocation heatmap with one row expanded and the details icon showing in the top right corner of the name cell

Allocation is shown in varying shades of grey. or red when a person is over-capacity.

  • To expand or collapse a person's schedule details, hover in the top right corner of the cell with their name and then click the details icon. 
  • To filter on allocation for a specific person, on the left sidebar, under People Filters, select Team Member
    The Team Member must have a start date in their profile or their allocation won't appear. 


Configure Holidays and Weekends


  • Resource Management

By default, a work week in Resource Management is five days. The work week begins on Monday, making Saturday and Sunday non-working days.

Your team may work a four day work week with team members unavailable Friday through Sunday. You may have team members working every day of the week. Some companies consider Friday and Saturday as non-working days with Sunday as the start of the work week. You can adjust the length of the work week according to your needs.

To set your work week:

  1. On the navigation bar, click Settings and then click Account Settings
  2. On the Account Settings page, scroll down to Time Tracking
  3. Enter the appropriate details for your work week under Work Hours in a Day, Work Days in a Week, and Start of Work Week.
  4. At the bottom of the Account Settings page, click Save


On the Schedule, non-working days are displayed as light gray vertical bands. Resource Management does not include non-working days—Official Holidays or weekends—in availability calculations.

Managing holidays 

Official holidays 

Official Holidays occur at all locations and appear as non-working days. 

To add an Official Holiday:

  1. On the navigation bar, click Settings and then click Account Settings
  2. On the left menu, click Official Holidays
  3. Enter the details for the holiday and then click Save

Regional holidays

For events that affect only certain locations, create a Leave Type, for example, Regional Holiday, assign it as needed.

To create a Regional Holiday or Leave Type:

  1. On the navigation bar, click Settings and then click Account Settings
  2. On the left menu, click Leave Type.
  3. Enter the details for the holiday and then click Save. The Leave now appears as an Assignment option.  

Workdays with Leave are not automatically subtracted from the budget. Any time dedicated to Leave is considered available time.

To remove project assignments that overlap with Regional Holidays:

Removing overlapping assignments cannot be undone. Double-check your Schedule before you make this change. 

  1. Click the assignment and then click Allocation.
  2. Click Remove overlapping assignments.

Assign Leave Time to the Schedule


  • Resource Management

Resource Management allows you to create different types of time off and to add that time off to the schedule. That way you know who's available to work on your projects— and when. 

To add leave time to a person on the Schedule:  

  1. Click on the row and date where you want to add the leave. 
  2. Click New Assignment, then scroll down to the Leave Type you want to add. 
  3. Select a Leave Types from the bottom of the list. The leave will appear on the schedule. 

By default, new assignments, including leave, appear on the schedule at 100% allocation for one week.

  • Drag the assignment handles to adjust the duration. 
  • Click the leave to adjust the allocation.

Unlike Holidays and Weekends, Resource Managment does not automatically subtract leave hours from availability calculations. Hours scheduled as leave are treated just like work hours.

You may want to split assignments after you’ve added the leave.

Configure Availability for an Individual


  • Resource Management


Who can use this capability?

You must have Administrator-level permissions to add or update user profile information.

The default work week for your organization is set in Account Settings. This default work week informs the allocation % target on the schedule so you can schedule your team for 100% of their available time. For example, 40 hours a week would be 100% allocation.

Administrators can add or update availability information for people who don't use the default work week.

To set availability for a specific person:

  1. Go to Settings Account Settings and click People.
  2. Click the name of the individual and make adjustments in the Availability section.

Availability window

Only assignments created or modified after you set part-time availability setting are affected; you may need to modify existing assignments to reflect updated availability Prior assignments will still show full time availability. 

If a person has zero hours available on any given day, that day is considered a non-working day. Assignments that overlap with a non-working day are removed from timesheet suggestions and do not count towards the project budget in reports

Time suggestions (unconfirmed hours) will not be scheduled if a person is unavailable.

Set first and last days of work

Team members are considered unavailable before their first day of work and after their last day of work. 

To set a first and last day for work:

  1. Go to the People page and select Edit Profile
  2. In the Availability section, enter a first and last day for work. 

Set  permanent part-time availability

For people who have availability that differs from the default settings: 

  1. Open the profile of the person whose availability needs adjustment by navigating to Account Settings > People.
  2. Click the Add part-time availability button in the person’s profile.
  3. In the Start Date and End Date boxes, set the dates: enter the start and end dates to indicate when the working duration will differ from the default work week for your organization. 

If the individual will have part-time availability for an indefinite amount of time, leave the End Date box empty.

Set a temporary part-time availability

If a person is temporarily unavailable during a specific period of time, set a part-time availability block in their profile:

  1. Navigate to Account Settings > People.
  2. Click the Add part-time availability button in the person’s profile.
  3. In the Start Date box, select the first day you want them to show as unavailable and in the End Date box, select the date for the last day they will be unavailable. 
  4. In the Monday – Sunday boxes for this part-time block, type 0.

Resource Managementwill show this person is no longer available.