Troubleshoot WorkApps

APPLIES TO

  • Enterprise

For more information about plan types and included capabilities, see the Smartsheet Plans page.

Here are some general troubleshooting steps to resolve simple errors and help identify larger issues.

Troubleshoot WorkApps

APPLIES TO

  • Enterprise

For more information about plan types and included capabilities, see the Smartsheet Plans page.

Error messages and resolutions

Error message 

Resolution

Image too large

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Theme image type

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Service down

WorkApps service is down

Brand and publish troubleshooting

  • Once published, you can't unpublish the app. You need to either delete all of the roles, remove people from all of the roles, or delete the app.
  • If you make structural changes (e.g., adding/deleting new pages or roles, updating app branding) to the app after you’ve published it, you need to publish those changes to make them visible.
  • If you make any page permissions changes, such as changing a sheet page permission from Viewer to Editor for a role or adding/deleting people from a role, you don't have to republish the app to make the changes available.