Troubleshooting

APPLIES TO

  • Smartsheet Advance Package

RELATED CAPABILITIES

Who can use this capability?

  • Editor
  • Admin
  • Owner

Learn how to troubleshoot some of the most common issues that come up while using Data Shuttle

Troubleshooting Data Shuttle

APPLIES TO

  • Smartsheet Advance Package

RELATED CAPABILITIES

Who can use this capability?

  • Editor
  • Admin
  • Owner

Behavior: Numbers from my uploads import as a string (with leading 0s or an apostrophe) 

  • Check that the column type is set to Number in the Mapping section of the workflow.
  • You can try using the VALUE function instead, like =VALUE([Current Budget]@row). This function should translate values with a leading apostrophe into being recognized as numerical.

Behavior: I'm having trouble mapping to a Google Sheet with a tab connected to BigQuery

You need to set First Row = 2 to pull in the column names. If you set First Row = 1, it pulls in the tab name.


Behavior: I'm having trouble using OneDrive/Sharepoint as the source location

You receive the following message: "need a permission to access resources in your organization that only an admin can grant. Please ask an Admin to grant permission to this app before you can use it."

This notification occurs because an MS admin locked down the ability to use your MS account for third-party authentication. A Valid Admin (usually the IT department) can give permissions to certain apps. A Microsoft admin must grant Data Shuttle permission before using OneDrive/Sharepoint as a source location.


Tips

  • With Data Shuttle, Smartsheet limitations still apply.
  • If you need to upload from a source to replace more than or merge data into 20,000 rows, you can apply filters or map to only a selection of columns. You can also create multiple workflows using a standard data category to distribute the data into multiple sheets. You can offload up to 20,000 rows. 
  • If you typically work with large datasets that exceed the sheet limitation of 20,000 rows, consider uploading to a DataTable.