Applies to
- Pro
- Business
- Enterprise
Capabilities
Who can use this capability
Owners, Admins, and Editors on a sheet can add, version, or delete attachments. Anyone with access to the sheet can view and download attachments. You can send an attachment in an email to anyone with a valid email address.
NOTE: Some online storage services require people to have additional permission settings before they can access or edit a file.
System Admins for Enterprise accounts can disable any file attachment options. (See Manage Global Account Settings.)
Attach a File or Link From an Online Resource
To keep track of files that are stored in another online resource (for example, Google Drive or OneDrive) and relate those files to items that you're tracking in Smartsheet, you'll use the Attachments capability. You can make file associations at the workspace, sheet, row, or comment level.
Here's how to get started:
- Workspace: In the top right corner of the Workspace, click the Attachments icon.
- Sheet: To open the Attachments pane, click Attachments on the right Feature Bar.
At the bottom of the Attachments pane, click Attach Files to Sheet.
- Row: Click the Attachments icon (in Card View, click a Card and click Add Attachment).
- Comment: Open the comment for editing, click the Add Attachment icon to the right of the comment.
Supported Third-Party Cloud Storage Services
The table below lists the online storages services that you can use with the Smartsheet Attachments capability. Use the information about the workflows for each service to effectively attach and access files stored by these services.
NOTE: You'll need to have the appropriate permissions in these programs, as well as access to the sheet or workspace in Smartsheet.
|
Storage service |
Workflow for attaching the file |
Workflow for accessing the file |
|---|---|---|
|
Google Drive
|
If you use a Google address as your Smartsheet address, a pop-up window will appear requesting access to your Google Drive documents.
To revoke Smartsheet's access or change the Google account you're exporting to, see Google's instructions to Remove site or app access. |
When you open a Google Drive attachment that has been converted to Google Docs, Google Spreadsheet or Google Slides format, you can make changes to the file directly and Google will save your changes automatically.
|
|
OneDrive
|
A pop-up window will appear enabling you to login to OneDrive the first time you use this feature. The login information will be saved the next time you attach an item from OneDrive. If you find that you're logged in to the wrong OneDrive account, click your email address in the upper-right corner and then select Switch account. |
You must own the item if you want to attach it; you cannot attach items you've been shared to. OneDrive attachments are view-only, unless you're the owner of the file or the file has been shared to you from OneDrive. If you have editing permissions on the file, you'll see Edit Document at the top of the file. |
|
Dropbox |
A pop-up window will appear enabling you to login to Dropbox the first time you use this feature. The login information will be saved the next time you attach an item from Dropbox. Attaching an item from Dropbox creates a public link to it that is added to Smartsheet. If you find that you're logged in to the wrong Dropbox account, you can click on your name in the upper-right corner to log out and then log back into the desired account. |
Dropbox attachments are view-only when accessed from Smartsheet, unless they are Microsoft Word, PowerPoint, or Excel files. Dropbox supports an integration with Microsoft Office Online that enables you to edit these files directly by clicking Open at the top. Changes you make will be synced back to the attachment in Smartsheet. For more information, see the Dropbox help about editing Office files. |
|
Box |
A pop-up window will appear enabling you to login to Box the first time you use this feature. The login information will be saved the next time you attach an item from Box. If you find you’re logged into the wrong Box account, click the Switch Box Account link in the lower-left corner of the window. |
Box attachments are view-only when accessed from Smartsheet. (You must go to Box to download or edit the file.) |
| Evernote |
A pop-up window will appear enabling you to log in to Evernote and authorize Smartsheet to access your files the first time you use this feature. The login information will be saved the next time you attach an item from Evernote.
|
Evernote notes will be read-only when opened from Smartsheet; however, any changes you make to your notes directly within Evernote will be synced back to the Smartsheet attachment.
|
| Egnyte |
A pop-up window will appear requesting your Egnyte domain, your Egnyte username and password, and your confirmation to Allow Access to Smartsheet. The login information will be saved the next time you attach an item from Egnyte. NOTE: Egnyte integration is not available on Pro plans.
|
When you open an Egnyte attachment, you may see an option to edit it at the top. Editing Egnyte files requires you to download and install Egnyte's WebEdit tool. Learn more about this in Egnyte's support center. Changes made to the file from Egnyte's WebEdit tool will be synced back to the attachment in Smartsheet.
|
Troubleshooting Google Drive attachments
You may see an API developer token is invalid message when adding Google Drive attachments to a sheet. Try the following fixes:
- Confirm you are signed out of all Google accounts, then sign in with one specific account.
- Try another browser or a private browser, for example. incognito mode in Chrome.
- If a private window of your current browser doesn't work, disable your browser extensions. See Troubleshoot issues caused by browser extensions.
- If a private window or other browser does work, clear your browser cache to attach files from Drive without using private mode.
- Turn off any ad-blocking or anti-virus software.
- If none of these work, contact support.