Applies to
- Pro
- Business
- Enterprise
Troubleshooting issues with forms
Read this guide to learn how to fix issues while navigating forms.
Who can use this?
Plans:
- Smartsheet
- Pro
- Business
- Enterprise
Forms FAQs
My form submissions aren’t appearing on my sheet.
Blank rows may be filling up the spaces above your submissions. Scroll through the sheet to find the entries you submitted.
Another way to search for new entries is to use the Ctrl + F (or Command + C on macOS) keyboard shortcut and type keywords for the entries.
The form doesn’t reflect all the questions I added.
The question field might be set as hidden. You can make fields visible in your forms.
My sheet doesn’t auto-fill the newly added cells with formulas when new form submissions come in.
Here are some reasons why you’re experiencing this:
- The two rows near your new entry don’t contain the formulas in other nearby cells.
- The last row before your new entry is indented in a hierarchy.
A sheet doesn’t automatically indent new form submissions.
Want to learn more about autofills? Read the Use or Override Automatic Formatting and Formula Autofill article.
I received an error when accessing the form.
Read the article Error when accessing form, if you receive one of the following error messages:
- The form you are attempting to access is no longer active
- The form was not found - it may have been deleted by another user
The person I sent the form to can’t submit an entry.
By default, all forms are accessible to anyone with the link. However, your form may have other security settings that restrict access. See Security settings of your form for more information.
When I submit a form, several blank rows appear before the submission is displayed in the sheet.
If there are submissions following several blank rows, remove those blank rows.
You can select where new submissions should appear on your sheet in the Settings tab. You can either add them at the top or bottom of the sheet.
I can’t see the items I added to my form in the attachments sections of my sheet.
Attachments appear as row attachments on your sheet. To access the attachment, navigate to the specific row or use the Attachments panel in the All section.
See Add items to a form, for more information.