Tag a person in the comment to add them to the conversation.
USM Content
When you tag a person in a comment, they receive a notification with a link to the comment in the sheet. How a person receives the notification depends on their own notification settings.
Pro Plan users can send up to 300 emails from Smartsheet per day. Smartsheet emails are sent when you @mention someone in a conversation, send a row, share a Smartsheet item, send a form submission confirmation, etc. If you need to send more than 300 emails daily, you must upgrade to one of our other plans.
Tag someone in a comment
Type @ and suggested contacts are displayed. Select the desired contact, and Smartsheet automatically fills in the user’s email address for you. You can also just type @<user’s email address>.
If you are inside a WorkApp, you need to enter the complete email address.
You must be shared to a sheet to receive the notification that you are included in an @mention comment on that sheet.
@mention someone not shared to the sheet
Smartsheet prompts you to share the sheet, and give appropriate permissions to people so they can have access to the comment. You only receive this prompt if you have Owner, Admin, or Editor - Can share access to the sheet.
Respond to an @mention directly from email
When someone comments with an @mention, you can reply to the comment with one of the following options:
Option 1: Reply in the sheet
In the email notification, select Reply in Smartsheet.
When you select this option, the sheet opens in a new browser tab. You see the comment in the Conversations panel, where you can respond directly.
Option 2: Respond directly to the email message
When you respond to the email, the response creates a reply to the comment in the sheet. Once you send your response, the sender receives an @mention notification. (You may notice that the Reply-to email address is Smartsheet Conversation with the email address notification++[unique conversation key]@reply.smartsheet.com.)
You can only respond by email if you have permissions to create a comment on the sheet.
Email replies create @ mentions in the US version of Smartsheet only. This process is not supported in Smartsheet Regions.
Users with Viewer permissions
If you have Viewer permissions and you received an @mention email, you receive an invitation to view the sheet. You can’t respond to the email to create a comment. The received comment appears as text only and attachments are not included.