Applies to

  • Business
  • Enterprise


Who can use this capability

  • System Admin

Grant or decline a license request for your plan

Quickly administer licenses to multiple users from a single window in Admin Center, granting your users the ability to create sheets, reports, and dashboards


  • Business
  • Enterprise


  • System Admin

This article applies only to plans using the Legacy Collaborator Model. 

Not sure which model your plan uses? Check if there’s a Manage true-up page in Admin Center. If there is, your plan uses the User Subscription Model. See the User Subscription Model System Admin overview article for more information.

To grant or decline a license request

  1. Log in to Admin Center.
  2. Select the menu icon in the upper-left corner of the window.
  3. Navigate to License Requests. You can see the email address and request date of any pending licenses.

    If you don't see any email addresses here, you don't currently have any pending license requests.

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    License Requests window in Admin Center
  4. Select Grant License to the right of each pending request for anyone who you want to give a license to in your Smartsheet plan.
    • If you don’t want to give the requester a license, select Decline. The requester receives an email confirmation when the request is declined or accepted.
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License Requests page showing a request and links to decline or grant license.

If you don't have enough available licenses in your plan, you're prompted to purchase more when you select Grant License. If you see this message although License Requests shows that you have available licenses, check the User Management window for licensed users that have not accepted your invitation yet and are listed as pending.

That's it! You've successfully fulfilled pending license requests and given people in your plan the ability to create and own sheets, reports, and dashboards. 

Additional management tasks

If you need to add people to your plan or change their permissions, you can do that in the User Management window.

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