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Troubleshooting

Plans:

Smartsheet Advance Package

Troubleshooting DataMesh

Plans:

Smartsheet Advance Package

Behavior	Cause	Resolution
Blank rows are added to my sheet.	The rows previously had information in them, but the cell information was deleted. Cells retain the history of their previous contents, so it's possible that DataMesh treats them as though they have information.	Delete the entire row using the row menu.
DataMesh periodically fails to run when set to update immediately.	DataMesh periodically fails to run when set to Update Immediately. If the DataMesh servers have a large queue of jobs to process or the config otherwise fails to run immediately, it defaults to a one-hour update frequency.	If the config misses its immediate update, it’s set to process in the next hourly update frequency for the next run. The config UI continues to display updates. No changes are required.
Some or all mapped fields don't copy into the target sheet for some or all rows/columns.	The source column restricts a target column to certain values or data types because the target column has a value that doesn't meet the restriction. A target column is restricted to certain values or data types, but the config is set to create cell links. A target column is a system column. A Predecessors column is mapped.	Remove or correct the invalid data values in the Source sheet. Edit the column properties of target columns and set them to non-data strict (Dates, Contacts, Checkboxes, or Dropdowns). Verify that no System column is targeted and remove it if needed. Verify that no Predecessors column is mapped and remove it if needed.
DataMesh isn't updating data in the destination sheet.	The underlying sheet has changed. Typically, the column names in the Source or Target sheet were changed (changing the column type doesn’t require an update to the config).	The config needs to be updated to account for the new sheet changes.