Obtenir de l’aide sur la facturation ou une demande de compte Webform Bank payment information and options for customers receiving an invoice have recently changed. Please check your email for a message from productinfo@smartsheet.com for further details. Subject * Message? * To submit a cancellation request, go here. File Attachments? Name * Email * Phone number? * Based on your Summary and Full Description, we set the Topic and Feature of your request using Machine Learning. For faster service, we highly recommend using the default values in these fields below unless no value is automatically set for you. Recommended Topic - Select -10,000ftAccount blocked or suspendedAccount Recon RequestActivationsAssignment Review RequestBilling QuestionsBill-To Cash ApplicationBTIACancellationCashConsolidation / MergeCustomer Master Info ChangeCustomer Set-up and Vendor FormsDocument or Info RequestDowngradeDunningExpansion / UpgradeFree PlanGeneral InquiryIn-App Contract IssueIn App Payment IssueInitial Project ReviewInvoicingJunkNotificationsOpportunity Re-open RequestOpportunity ReviewPortal/Invoice Submission InfoProblems accessing licensesProject Change RequestPurchase Order InformationRenewal Notification QuestionRequest Plan ChangeTax status of customerVoicemail Account blocked or suspended Feature - Select -Data GovernanceMerge AccountsParent/Child AccountsReassign Domain or AccountTerritory Update Activations Feature - Select -BillingBTIAResellers Billing Questions Feature - Select -Bill-To to In-AppChannel Partner Billing InquiryCustom Billing RequestOrder Discrepancy (Deal Ops)Payment Terms DiscrepancyServices Detail Request Bill-To Cash Application Feature - Select -Over / Duplicate PaymentsRefund RequestReturned Checks Cancellation Feature - Select -Bill-ToBill-To - Refund Req.BTIABTIA - Refund Req.Cancellation Follow-upCancellation Follow-up - Refund Req.In-App / DigitalIn-App / Digital - Refund Req Cash Feature - Select -Account ReconAccount Statement RequestAppeasementBankruptcyBilling ErrorConsolidation ErrorContractsCredit Memo RequestsForeign Tax WithholdingIn App Payment IssueInsufficient Proof of PaymentInvoiceLocate PaymentMissing RemittanceNot Enough InfoOpportunitiesOutside Collection AgencyOverpaymentsPayment AllocationPayment received in Incorrect CurrencyPayment TermsPayment Verification - ChecksPayment Verification - Penny TestPayPal RefundPending Credit/rebill payment application requestsPurchase OrderQuotesRefundsRenewalReturned ChecksStripe RefundTax DeductionsUpgrade/DowngradeVirtual PaymentWrite-off / Write-off Reversals Customer Master Info Change Feature - Select -Address/Name ChangeBilling ContactContact ChangeDirect / Channel Partner (Reseller) Bill-To ChangeTriaged Customer Set-up and Vendor Forms Feature - Select -Need a customer vendor form completedPortal invoicing Document or Info Request Feature - Select -ACH Details RequestBalance Verification RequestCredit Card Receipt RequestElectronic Banking RequestInvoice Copy RequestOvernight payment address neededPayment InstructionsStatement RequestW9 RequestWire Details Request Downgrade Feature - Select -Bill-To (DealOps)Bill-To (DealOps) - Refund Req.In-App / Digital / BTIAIn-App / Digital / BTIA - Refund Req. Dunning Feature - Select -Credit Memo / Rebill ExpectedPayment Plan / Promise to PayPayment Sent / PaidStop Dunning - Customer RequestStop Dunning - Sales Request Expansion / Upgrade Feature - Select -Bill-To Add LicensesBill-To Plan Change / Add-OnsIn-App / Digital Assistance Free Plan Feature - Select -Free Plan General Inquiry Feature - Select -Merge RequestOther In-App Contract Issue Feature - Select -Annual Switch to MonthlyCharged as a Free PlanCredit Card Overcharge - PayFlowCredit Card Overcharge - StripeMonthly Incorrectly Billed AnnuallyPayment FailurePayment Failure Notification Error - Card ChargedSwitch to BTIA In App Payment Issue Feature - Select -In App Payment Issue Invoicing Feature - Select -Add a PO numberCustomer AccommodationCustomer Delayed Payment RequestCustomer requires portal invoicingIncorrect tax on invoiceInvoice statusNeed services detailOtherRequest extended payment terms on existing invoiceUpdate customer information Junk Feature - Select -Duplicate CaseJunk Notifications Feature - Select -InvoiceOtherPayment MonitorPayment UpdatePayPalRemittance Problems accessing licenses Feature - Select -LicensesPremium AppsSCC Primary Lead ChangeSMAR Licenses, Add Ons, Feature Trial Requests, 10,000 ftSysadmin Change Purchase Order Information Feature - Select -PO IssuePO ReceivedResponse Required Request Plan Change Feature - Select -ConsolidationMergeRefundRefund Request Tax status of customer Feature - Select -Customer VAT IDTax forms or exemptionTax questions Our Privacy Notice describes how we process your personal data. *Customer Support is provided in English. Collect language * - Select -YesNo CAPTCHA * Other customers with similar questions found these helpful 0