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Collaboration ReportThe best way to sign in to Smartsheet is to visit: https://app.smartsheet.com
To log out of Smartsheet, click Account in the upper-right corner of the Smartsheet window, and then click Sign Out.
In this article:
Understand Login Options
SysAdmins on Enterprise accounts have the ability to enable or disable any of these options at any time in the Account Administration form. For more information, check out the Security Controls (Enterprise Only) article.
The options the SysAdmin selects will impact all users on the Enterprise account.
Log In with Google (Gmail or Google Apps) or Office 365 for Business
If you use a Gmail, Google Apps, or an Office 365 for business email address in Smartsheet, click the Google or Work Account (Office 365 for business
) button.
If you aren't already logged into Google or Office 365, you'll be prompted to provide your account information, and you will also be asked to grant Smartsheet permission to use your credentials if this is your first time using this login method.
You'll then be logged into Smartsheet automatically with the email address on your Google or Office 365 for Business account.
NOTE: Smartsheet doesn't receive or store your Google or Office 365 password.
Log in with Your Email Address and Smartsheet Password
If you don't use a Google or Office 365 email address in Smartsheet, or if you don't want to use the login method mentioned above, enter your email address into the field and then click Continue.
The page will update to include a field where the account password can be entered. Enter the password and then click Log In. If you don't recall the password, click on the Reset Password link.
The next time you visit the login screen, you'll be able to enter your email address and password in the same step.
TIP: Checking the Keep me logged in box will log you into Smartsheet automatically each time you visit the login screen. The feature will be turned off if you sign out of your account by clicking Account > Sign Out.
Log in with Your Company Account (Enterprise Only)
Enterprise SysAdmins can enable a single sign-on experience with Smartsheet from their local network using SAML 2.
If your organization has this feature enabled, you can access Smartsheet using the Your Company Account button.
NOTE: Depending on how the internal single sign-on page is configured, you may be required to enter your credentials or authentication may happen automatically. After authentication, you'll be directed back to Smartsheet and will be granted access.
Troubleshoot Login Issues
Reset Password
If you're not able to remember your Smartsheet password, you can reset your password on your own as long as you know the email address that you use with Smartsheet. Visit the Reset Password page and type the email address that you use with Smartsheet. You’ll receive an email with a link that you’ll need to copy and paste into a browser window.
Additional Troubleshooting Steps
First, check the Status Page (this page is available in English only) to ensure that all systems are operational.
If you confirm that all systems are operational, but you continue to have trouble logging in to Smartsheet, the issue may be related outdated login information being stored on your computer (this information is stored in browser cookies). Here are steps you can take to resolve that:
- Make sure you’re logged out of Smartsheet by visiting https://app.smartsheet.com
If you’re signed in automatically, sign out by clicking Account > Sign Out in the upper-right corner of the Smartsheet window.
- Follow the step below for the browser type you're using to delete your browser cookies and clear browser cache:
- Chrome: Click the Customize & Control Google Chrome icon
in the upper-right corner of the Chrome browser, and then click More Tools > Clear Browsing Data. Clear items from at least the past week, and make sure to check the following boxes:
Browsing history
Cookies and other site data
Passwords
Click Clear Browsing Data.
- Firefox: Click the Settings icon in the upper-right corner of the browser, then click History > Clear Recent History. Clear Everything, and make sure the Cookies and Cache boxes are both checked.
- Internet Explorer: Click the Tools icon in the upper-right corner of the browser, then click Safety > Delete Browsing History.
Check the Make sure Cookies and website data, History, and Passwords boxes.
Uncheck the Preserve Favorite Website box.
- Safari: Click Safari > Preferences and then click the Privacy icon. Click the Manage Website Data button and click the Remove All button.
- Edge: Select Hub > History. Select Clear all history. Choose the types of data you want to remove from your PC (Cookies and Browser Cache), then select Clear.
- Chrome: Click the Customize & Control Google Chrome icon
- After clearing the cache and cookies, close and then restart the browser.
- Return to http://www.smartsheet.com/b/home and sign in with the most recent password that you created for the account.
Sign In Issues When Using Your Google Account
You may be trying to sign in with a different Google account, one that isn't associated with your Smartsheet account.
To fix this, sign out of all of your Google accounts across all applications in your browser (see this Google Support article for more information on signing out), then sign back in with the Google account you're using with Smartsheet.