Applies to


​​​​​​​Request access to an item


  • Smartsheet

In some cases, you may attempt to open an item and will see a message similar to the following: "The item is not currently available - it may have been deleted or your permission may have been removed from it.."

Common reasons for this message include:

  • A sharing link was forwarded to you but your email address isn't shared to the item
  • You're logged into Smartsheet with an email address that is different from the one the email was sent to
  • The item owner or another collaborator has removed you from sharing
  • The item has since been deleted

If you'd like to access a sheet, report, dashboard, or workspace that isn't shared to your email address, click Request Access From Owner. This sends email to the owner with a link they can click to select a sharing permission level. Once the item or workspace owner has completed this process you’ll be able to access the item.

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