Applies to

  • Enterprise


Who can use this capability

Users with Admin, Owner, Editor-can share, or Editor-cannot share permission on the sheet can view and edit Work Insights.

Use Work Insights to visualize your data

Work Insights automatically analyzes and visualizes your sheet's current and historical data.


  • Enterprise


Users with Admin, Owner, Editor-can share, or Editor-cannot share permission on the sheet can view and edit Work Insights.

Work Insights can help answer questions like these:

  • How many items are In progress
  • How many new tickets have been opened week over week? 
  • On average, how long does it take for tickets to go from Open to Resolved?

Use Work Insights to display different data sets

  • Column snapshots: View rows on a specified day, broken out by a set of column values. For example, how many work items does each team member have? 

  • Total new rows added each day/week/month:  For example, how many new requests did you get this week? 

  • The number of rows across two column values: For example, how many high-priority issues did the sales department submit? 

  • Burndown chart: View how much work has been done in a project and how much work is remaining. This chart can be used to predict your team’s likelihood of completing a project on time. For example, is my team on track with this project? Learn more about burndown charts

Use the links at the top of each Work Insight to change the column, value, or time displayed.

To access Work Insights

  • On the right feature bar, select Work Insights Work Insights icon .

Using filters 

There are two types of filters:

  • Contains and Does not contain
  • Is one of and Is not one of.

Filters can have multiple values. 

To apply a filter: 

  1. In the top right corner of each Work Insight block, select Filters Filters icon.
  2. Enter your criteria, and then select Apply

If you want to delete a filter you created, select Filters Filters icon Delete Filter icon.   

Add a new Work Insight

  1. At the top right of the Work Insights pane, select Add Insight.
  2. Select Column Snapshot, Time Series, Cross Tabs, or Burndown Chart.
  3. Adjust the settings as needed to display the data you want to see.

You can use Work Insights to create a burndown chart. Learn how here

Reorder Work Insights

You can move blocks around in the Work Insights pane or in full-screen view.

  • Hover over the block until you see the grab-and-drag icon, then drag and drop the block where you want it. 

Work Insights FAQs

Can I add Work Insights to a dashboard?

Consider building a chart widget instead. 

I added a row, why didn’t the count change in Work Insights?

Smartsheet refreshes your Work Insights data every 24 hours. New or modified data appears in the next refresh cycle. The date and time of last refresh appear at the very top of the Work Insights pane.

Why can’t I add some sheet columns in Work Insights?

Work Insights supports only these column types:

  • Dropdown (Single Select)
  • Dropdown (Multi Select)
  • Symbols
  • Contact List
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