Smartsheet Regions are separate, isolated data environments designed to meet data residency and compliance requirements. Each region (US, EU, and AU) operates independently. This isolation is by design, and data in one region doesn't cross into another as a core system architecture requirement. The workarounds in this article give you ways to collaborate across regions within these boundaries.
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How to collaborate across regions
Smartsheet Regions are separate, isolated data environments designed to meet data residency and compliance requirements. Each region (US, EU, and AU) operates independently, and data hosted in one region doesn't automatically transfer to another.
Which approach is right for you?
Your goal | Recommended approach | What to know |
|---|---|---|
Collaborate on the same sheet across regions | Share a sheet | Data stays in the source region. Collaborators from other regions access it with the permissions you grant. |
Create a standalone copy of a sheet in another region | Duplicate a sheet | The original and the copy aren't linked, and changes don't sync. |
Build a report using data from multiple regions | Combine data into a report | Report data must live in a single region. You export from one region and import into the other first. |
Check your company's data governance policies or consult your Data Privacy officer before moving data between regions.
Share a sheet with a different region plan
When you share a sheet hosted in one region with people on a different region's instance, those users become collaborators on the sheet owner's plan with whatever permissions the owner grants. The sheet data stays in its original region.
For example, if you host a tracking sheet in the US and share it with users on EU or AU instances, those users can view and edit the sheet as collaborators—but the data remains hosted in the US.
This works in any direction between the three regional instances (US, EU, and AU). The data always stays in the region where the sheet is hosted.
Duplicate a sheet to another region
Doing this creates a one-time copy. The original sheet and the copy aren't synced, which means changes you make to the original don't appear in the copy. For an updated copy, export and import the data again.
This procedure works in any direction between the three regional instances (US, EU, and AU).
To duplicate a sheet from one region to another:
- Export the sheet to Excel from the source region.
- Log in to the destination Smartsheet Regions instance (EU, AU, or US).
- Import the data into a new sheet.
- Rebuild the sheet (or any other item) to replicate the original.
You can't export discussions, attachments, comments, and some formatting. Reattach any files to the new sheet and recreate dashboards, reports, forms, and automation rules in the destination instance.
Create a report with data from multiple regions
Data in a report must live in a single region. To create a report that combines data from multiple regions, export the data from one region and import it into the region where you want the report to live.
Data Shuttle can help automate regular updates between regions.