System Tools Overview

Applies to

Bridge by Smartsheet

A collection of modules for various System functionality.

Add Comment

With the Add Comment module, you can send a comment, either to the current conversation, or to a different Request Thread or Specific Conversation as part of a chat workflow.

Schedule Conversation

Schedule a task to start a workflow at a particular time and interval.

Schedule Conversation

Schedule Conversation Fields

  • Request UUID: Unique ID of the request of the conversation. If not a chat based workflow this can be left blank.
  • Template: The name of the workflow to be started.
  • Delay Before Starting Conversation: Time in minutes to delay the start of the workflow.
  • Time To Start Conversation: The time to trigger the workflow as a unix timestamp.
  • Interval: The cadence for the schedule

Schedule Comment

Schedule a task to send a comment to a User at a particular time. A user in this case is someone interacting with Bridge via chat.

Schedule Update Conversation

Schedule a task to update the state of an existing conversation at a particular time.

Update Task

Whenever a task is scheduled for one of the above options, the task UUID is returned. This allows you to update the next runtime of the particular task.

Cancel Task

Whenever a task is scheduled for one of the above options, the task UUID is returned. This allows you to cancel a particular task if it is no longer required.