Bridge utilities: Key Management

Check Key Value

Check if a Key is set on a particular user or request. The Check Key Value utility requires you to fill the following fields:

• Object: The object that the key will be set on. Either User or Request.
• Key Name: The name of the key. Each key name should be unique across your whole platform.
• Key Value: Set if you also want to check the key is set to a particular value. The Group then routes the conversation accordingly to the success or failure state configured.

Delete Key Value

This module deletes a key value from the current user or request. The Delete Key Value utility requires you to fill the following fields:

• Object: The object that the key is set on. Either User or Request.
• Keys: The names of the keys to be deleted.

Get Key Value

This module gets the key value that has been set on the current user or request. The Get Key Value utility requires you to fill the following fields:

• Object: The object that the key will be set on. Either User or Request.
• Key Name: The name of the key.

Set Key Value

Set a key value on the current user or request. The Set Key Value utility requires you to fill the following fields:

• Object: The object that the key will be set on. Either user or request.
• Key Name: The name of the key. Each key name should be unique across your whole platform.
• Key Value: The value of the key. This item value can be manually entered or retrieved from another state or module using data references.