Issue: Unable to Move Item to or from Workspace

Applies to

Smartsheet
  • Pro
  • Business
  • Enterprise

For more information about plan types and included capabilities, see the Smartsheet Plans page.

Capabilities

Who can use this capability

You must be the workspace Owner or have Admin-level permissions to the workspace to create items, move items, or delete items from it.

You must be the Owner of any items that you're moving into a workspace.

Moving an item out of a workspace will make you the owner of that item. You must have a license to own items; therefore, only licensed users can move an item out of a workspace. (Not sure whether you have a license? See Identify Your Smartsheet Plan and User Type.)

Find out if this capability is included in Smartsheet Regions or Smartsheet Gov.

In some cases, you may be unable to move an item into or out of a workspace.

When you attempt to move the item, you'll see a circle with a slash, indicating you can't move the item. 

Causes for This Behavior

Here are some reasons that you may be unable to move the items:

  • You don't have the correct permissions (see below).
  • You're attempting to move an item to an area of Smartsheet that can't host it. For example, you can't drag a sheet into the Workspaces heading.

How to Resolve the Issue

To successfully move an item to or from a workspace, ensure that the following conditions are met:

  • You must be the workspace Owner or have Admin-level permissions to the workspace to create items, move items, or delete items from it.
  • You must be the Owner of any items that you're moving into a workspace.

If you are attempting to move an item from one workspace to another, you'll need the appropriate permissions in both workspaces.