Issue: Unable to Move Item to or from Workspace

Applies to

Smartsheet

Capabilities

Who can use this capability?

You must be the workspace Owner or have Admin-level permissions to the workspace to create items, move items, or delete items from it.

You must be the Owner of any items that you're moving into a workspace.

Moving an item out of a workspace will make you the owner of that item. You must have a license to own items; therefore, only licensed users can move an item out of a workspace. (Not sure whether you have a license? See Identify Your Smartsheet Plan and User Type.)

In some cases, you may be unable to move an item into or out of a workspace.

When you attempt to move the item, you'll see a circle with a slash (indicating that the action is prohibited) similar to the one in the image below:

can't drag into workspace

Causes for This Behavior

Here are some reasons that you may be unable to move the items:

  • You don't have the correct permissions (see below).
  • You're attempting to move an item to an area of Smartsheet that can't host it. For example, you can't drag a sheet into the Workspaces heading.

How to Resolve the Issue

To successfully move an item to or from a workspace, ensure that the following conditions are met:

  • You must be the workspace Owner or have Admin-level permissions to the workspace to create items, move items, or delete items from it.
  • You must be the Owner of any items that you're moving into a workspace.

If you are attempting to move an item from one workspace to another, you'll need the appropriate permissions in both workspaces.