Issue: Unable to move items to or from a workspace

Sometimes you attempt to move an item into or out of a workspace, but you realize there's a circle with a slash that indicates you can't move the item. Here's why and how to resolve the issue. 

Who can use this?

Plans:

  • Smartsheet
  • Pro
  • Business
  • Enterprise

Permissions:

  • Owner
  • Admin

Find out if this capability is included in Smartsheet Regions or Smartsheet Gov.

Causes for this behavior

Here are some reasons why you can't move items:

  • You don't have the correct permissions.
  • You're attempting to move an item to a Smartsheet area that can't host it. For example, you can't drag a sheet into the workspace heading.

How to resolve the issue

To successfully move an item to or from a workspace, ensure you meet the following conditions:

If you're attempting to move an item from one workspace to another, you need the appropriate permissions in both workspaces.