Applies to
Smartsheet
- Enterprise
Troubleshoot WorkApps
Here are some general troubleshooting steps to resolve simple errors and help identify larger issues.
Who can use this?
Plans:
- Enterprise
Error messages and resolutions
Error message | Resolution |
|---|---|
Image too large | Upload an image smaller than 30 MB |
Theme image type | Upload an image that is a PNG, JPG, or GIF |
Service down | WorkApps service is down |
Brand and publish troubleshooting
- Once published, you can't unpublish the app. You need to either delete all of the roles, remove people from all of the roles, or delete the app.
- If you make structural changes (e.g., adding/deleting new pages or roles, updating app branding) to the app after you’ve published it, you need to publish those changes to make them visible.
- If you make any page permissions changes, such as changing a sheet page permission from Viewer to Editor for a role or adding/deleting people from a role, you don't have to republish the app to make the changes available.