Admin Center: Manage domains

The Domain management page is where a System Admin can register, validate, and activate their domain in Smartsheet to set domain-based policies that apply to all users within that domain. This feature simplifies policy management across different user plans within an organization.

Who can use this?

Plans:

  • Business
  • Enterprise

Permissions:

  • System Admin

Find out if this capability is included in Smartsheet Regions or Smartsheet Gov.

To access the Domain management page:

  1. Sign in to Admin Center.

  2. Select the Menu icon in the top left corner and navigate to Domain Management.

    The Domain management page displays. 

    Domain Management page

Here's what you can see:

  • A list of all domains, their status, whether they’re activated, and whether user auto-provisioning (UAP) is turned on. The list is sorted in the order they were added
  • The option to add domains
  • The option to activate domains
  • The Status column shows whether the domain has been validated. Unvalidated domains have a Validate option
  • The user auto-provisioning (UAP) column tells you if UAP is on or off for the domain. On the UAP page, System Admins can determine the UAP behavior for validated domains and activate and disable UAP

Notes

  • Activated domains can be used to define domain policies for all domain users
  • While the number of accounts that can register and validate a domain is unlimited, a domain can only be activated by one account 

Add a domain

  1. Select Add Domain.

    The Domains panel displays on the right.

    Add domains in Domain Management
  2. After reading the instructions, select Start at the bottom right and follow the setup steps in the wizard.

Validate a domain

  1. Locate the row for the domain you wish to validate.
  2. Select Validate in the Status column.

Activate a domain

  1. Locate the row for the domain you want to activate.
  2. Toggle the slider in the Activate domain column.

Delete a domain

  1. Select the domain link in the Domains column.

    A panel displays on the right.

  2. Select the trash icon  trash-icon-admin-center  in the top right to delete the domain.

    A dialog box displays.

  3. Check the I understand that this can't be undone box and select Yes, delete to delete the domain permanently.

Deactivating a domain turns off UAP for the domain if it's enabled.

Troubleshooting domain validation and activation

If you encounter domain validation and activation challenges, follow these practical steps, and don't hesitate to contact Smartsheet support if you need further assistance.

Resolve validation issues

When validating your domain in Smartsheet:

  • Confirm that the DNS TXT value is correctly set in your domain's public DNS records. Match the value precisely as shown in the Smartsheet Domain registration UI

  • To register a subdomain, validate it using the same process as your root domain. Remember, validating the root domain doesn't automatically include subdomains

    Learn more about accessing your DNS TXT information from when you set up SAML.

Tackle activation issues

Smartsheet allows the activation of only one unique domain across all plans. If activation doesn't go through, it's likely that someone else in your organization has already activated the domain. Contact Smartsheet support to identify the person who activated the domain.