Applies to

Smartsheet

For more information about plan types and included capabilities, see the Smartsheet Plans page.

Error: Google SSO failed 403

PLANS

  • Smartsheet

For more information about plan types and included capabilities, see the Smartsheet Plans page.

Symptom

Google SSO failed 403 "Error: app_not_enabled_for_user

After setting up SAML with Google as the IdP users receive the error message:

Cause

User access to the app has not been enabled.

Resolution

Steps to resolve can be found in Google article for all SAML error messages https://support.google.com/a/answer/6301076?hl=en

  1. From the Admin console Home page, go to Web and mobile apps.
  2. In the app list, locate the SAML app generating the error.
  3. Click the app to open its Settings page.
  4. Click User access.
  5. Enable the app. 
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