Applies to

Smartsheet

For more information about plan types and included capabilities, see the Smartsheet Plans page.

Error: Google SSO failed 403

Who can use this?

Plans:

  • Smartsheet

Symptom

403 Error: app_not_enabled_for_user

After setting up SAML with Google as the IdP, users may receive the following error message:

Google SSO failed 403. Error: app_not_enabled_for_user

 

Cause

User access to the app hasn’t been enabled.

Resolution

To address the issue, contact your IT or Smartsheet admin and have them follow the steps outlined in this Google Help Center article, which provides guidance for resolving all SAML app error messages. 

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