Applies to

Smartsheet
  • Enterprise

For more information about plan types and included capabilities, see the Smartsheet Plans page.

Capabilities

Who can use this capability

  • System Admin

Find out if this capability is included in Smartsheet Regions or Smartsheet Gov.

Smartsheet SAML error: IdP metadata

Who can use this?

Plans:

  • Enterprise

Permissions:

  • System Admin

Find out if this capability is included in Smartsheet Regions or Smartsheet Gov.

Error symptom

The error states the following:

"The IdP metadata URL you provided cannot be used because it is pointing at a server with an untrusted SSL certificate. Please copy and paste the actual metadata into the field instead." 

Cause

Some probable causes include:

  • Unsupported Identity Provider (IdP)
  • Expired SSL certificate

Resolution

  • Make sure you're using a supported IdP Provider. Any IdP using SAML 2.0 is supported. 
  • Check the certificate(s). To learn how, check out Identify SAML assertion issues. 
  • Work with your IdP admin to make sure the certificate is configured correctly and up-to-date. Upload new metadata to Smartsheet as needed.

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