Smartsheet SAML error: IdP metadata

Applies to

Smartsheet
  • Enterprise

Error symptom

Error states "The IdP metadata URL you provided cannot be used because it is pointing at a server with an untrusted SSL certificate. Please copy and paste the actual metadata into the field instead" 

Cause

Probable causes:

  • Unsupported Identity Provider (IdP)
  • SSL Cert Expired

Resolution

  • Make sure you are using a supported IdP Provider. Any IdP which uses SAML 2.0 is supported. 
  • Check the certificate(s). See Identify SAML assertion issues to learn how. 
  • Work with your IdP admin to make sure the certificate is configured correctly and up to date. Upload new metadata to Smartsheet as needed.