Applies to
Smartsheet
- Pro
- Business
- Enterprise
Capabilities
Who can use this capability
You must have a Smartsheet account to use the mobile app. To deactivate offline form submissions in Admin Center, you must be a Smartsheet admin.
Use mobile forms when you’re offline
While you're online, open the mobile app and enable the form you want to use when you're offline.
All plans have access to offline forms. On Enterprise plans, a Smartsheet System Admin can deactivate the feature in Admin Center.
You must sign in to the Smartsheet mobile app before loading the form.
To install the app
- Go to the Google Play or Apple app store. If you already have the app, upgrade to get the latest version.
To make a form available offline
The offline setting is per form. You must turn it on in every form you want to use while offline.
- While you're online, open the form you want to use when you're offline.
- Select More
in the upper-right corner of the screen.
- Slide the toggle in the menu next to Make available offline.
To make a form available offline from Recents
- Select More
- Slide the toggle in the menu next to Make available offline.
To access a form without an internet connection and make a submission
- Select the Offline section on the home screen.
- Select the form name.
- Fill out your form and select Submit.
Data is stored on your device until you have an active internet connection.
You can access offline forms from Recents.
To delete data from the device
- Open the form on your device and set Make available offline to off.
- Manually clear your cache
- Delete the Smartsheet app
Why aren’t my iOS offline submissions sending when the app is open in the background?
In your iOS settings, make sure you have toggled on Background App Refresh.