Use mobile forms when you’re offline

Applies to

  • Pro
  • Business
  • Enterprise


Who can use this capability

You must have a Smartsheet account to use the mobile app. To deactivate offline form submissions in Admin Center, you must be a Smartsheet admin.

All plans have access to offline forms. On Enterprise plans a Smartsheet System Admin can deactivate the feature in Admin Center. 

While you are online, open the mobile app and enable the form you want to use when you're offline. 

You must sign in to the Smartsheet mobile app before loading the form. 

To install the app:

  • Go to the Google Play or Apple app store. If you already have the app, upgrade to get the latest version. 

To make a form available offline 

The offline setting is per form; you must turn it on in every form you want to use while offline. 

  1. While you're online, open the form you want to use when you're offline.
  2. Tap  More  in the upper-right corner of the screen.
  3. Tap the toggle in the menu next to Make Available Offline.

To make a form available offline from Recents

  1. Tap More next to a form.
  2. Tap the toggle in the menu next to Make Available Offline.

To access a form without an internet connection and make a submission

  1. Tap the Offline section on the home screen.
  2. Tap the form name to select it. 
  3. Fill out your form and tap Submit.

Data is stored on your device until you have an active internet connection. 

You can access offline forms from Recents. 

To delete data from the device:

  • Open the form on your device and set Make available offline to off.
  • Manually clear your cache
  • Delete the Smartsheet app

Why aren’t my iOS offline submissions sending when the app is open in the background?

In your iOS settings, make sure you have toggled on Background App Refresh.