Who can use this capability
You must have a Smartsheet account to use the mobile app. To deactivate offline form submissions in Admin Center, you must be a Smartsheet admin.
Mobile offline forms overview
Offline forms enable your team to access the mobile app and submit forms without an internet connection.
Individuals can make each form available for offline use in the app on their device while they're online. They can then launch the mobile app without an internet connection if they're already signed in.
In the app, users can see their Smartsheet items in Recents, Favorites, Offline, Browse, WorkApps and Notifications.
All plans have access to offline forms. On Enterprise, plans a Smartsheet System Admin can deactivate the feature in Admin Center.
While you're online, open the mobile app and enable the form you want to use when you're offline.
Forms are the only feature offering offline interactivity. Any other items in the app require an active internet connection.
All data is temporarily stored securely on the device and isn't accessible outside the Smartsheet app. Any submissions made while the user is offline will submit once the user is reconnected to the internet and authenticated as an authorized user on the account.
Form submissions from unauthenticated users will be rejected, and data will be removed from the device once a connection is regained.
Users can manually clear cached data or simply delete the app to remove all Smartsheet content from the device.