Find error messages and resolutions related to sync issues between Smartsheet and the Resource Management panel.
USM Content
This article only applies to users with a Resource Management and Smartsheet account.
Sheet sync errors
The following sheet synchronization errors appear in the Resource Management panel in Smartsheet. Review the message, make the suggested changes, then try again.
| Error message | Resolution | Explanation |
|---|---|---|
| Sheet ID not found | Try disconnecting this sheet from the project and then reconnecting it. | This error occurs when the Panel is unable to find the project sheet ID. |
| Multi-assignee to placeholder not permitted | Remove the placeholders in the multi-assignee column and update the value to a named person. | This error occurs when a multi-assignee cell has a combination of named people and placeholders. |
| Row ID not found | Update and save your row assignment and try syncing again. | This error occurs when a row fails to sync the first time and the row mapping didn't occur. |
| Parent row dates cannot be updated | Only sync child rows to ensure parent row dates update correctly. | This error occurs when someone changes dates for parent rows in Resource Management. In Smartsheet, dates for parent rows aren't editable. Update only child row dates to allow syncing. |
| Allocation parent row cannot be updated | Only sync child rows to ensure parent row allocations update correctly. | This error occurs when someone changes allocations for parent rows in Resource Management. In Smartsheet, allocations for parent rows aren't editable. Update only child row allocations to allow syncing. |
| Excludes cell due to column formula | Manually update the assignment in Smartsheet and then try syncing again. | This error occurs when someone updates an assignment in Resource Management that has a column formula in Smartsheet. Cells with a column formula aren't editable. |
Network errors
| Error message | Resolution | Explanation |
|---|---|---|
| Something went wrong syncing with Resource Management. | Make an update to your sheet and save the changes to try syncing again. | Network or system errors can interrupt sync to Resource Management. Make sure your network is online before you save the sheet for syncing. If your network is active and the sheet doesn’t sync, submit a support ticket. |
Best practices
Confirm the Allocation in % column is unlocked.
Contacts in the Assigned to column are part of your Smartsheet organization.
Contacts use the same email address in Resource Management.