Learning Track
This Help Article appears in the Getting Started with Resource Management learning track. Get the most out of this learning track by starting at the beginning.
This Help Article appears in the Getting Started with Resource Management learning track. Get the most out of this learning track by starting at the beginning.
When troubleshooting complex issues, Resource Management support sometimes needs a deeper level of information than a screenshot or description of the problem. To figure out what’s causing your experience to be slower than expected, we may request that you record a HAR file (a log of network requests) while the issue is occurring and send it to us for further analysis.
HAR files can contain sensitive information. Before sending the HAR file to Resource Management, remove/censor any sensitive information using a text editor (i.e. remove passwords, secrets, user info, project names, etc). To censor this information remove the section of text contained within quotation marks after the identifier “text”: (see image below for an example)
When you send us the HAR file, include a quick description of the actions you took when the issue occurred.
HAR files can contain sensitive information. Before sending the HAR file to Resource Management, remove/censor any sensitive information using a text editor (i.e. remove passwords, secrets, user info, project names, etc). To censor this information remove the section of text contained within quotation marks after the identifier “text”: (see image below for an example)
When you send us the HAR file, include a quick description of the actions you took when the issue occurred.
HAR files can contain sensitive information. Before sending the HAR file to Resource Management, remove/censor any sensitive information using a text editor (i.e. remove passwords, secrets, user info, project names, etc). To censor this information remove the section of text contained within quotation marks after the identifier “text”: (see image below for an example)
When you send us the HAR file, include a quick description of the actions you took when the issue occurred.
HAR files can contain sensitive information. Before sending the HAR file to Resource Management, remove/censor any sensitive information using a text editor (i.e. remove passwords, secrets, user info, project names, etc). To censor this information remove the section of text contained within quotation marks after the identifier “text”: (see image below for an example)
When you send us the HAR file, include a quick description of the actions you took when the issue occurred.
Safari hides the developer menu from users by default, so to get the HAR file you will need to allow the Develop menu to show in the menu bar. If you don’t want to do this, we recommend using the tools in Chrome.
HAR files can contain sensitive information. Before sending the HAR file to Resource Management, remove/censor any sensitive information using a text editor (i.e. remove passwords, secrets, user info, project names, etc). To censor this information remove the section of text contained within quotation marks after the identifier “text”: (see image below for an example)
When you send us the HAR file, include a quick description of the actions you took when the issue occurred.