Applies to


Change the email address for your account

Smartsheet uses one primary email address for your account, but you can add secondary addresses if you need them. 


  • Smartsheet

Your primary email address is used to: 

  • Verify your identity when you log in
  • Send you notifications and reminders
  • Track your activity in Resource Management

You can associate additional email addresses with an account. Sheets shared to you at those additional addresses will be available from your account. 

Once an email address is used with a Smartsheet account, that address cannot be used with any other Smartsheet account.

Manage email addresses associated with your account

  1. Select Account > Personal Settings> Manage Email Addresses.
  2. Enter the email address you want to associate with the account.
  3. Select Add email address.

You’ll see a “Please check your email inbox…” message, and a confirmation request will go to the email address you’ve added.

To finalize adding email addresses:

  1. Open the email for the newly added account.
  2. Locate the Smartsheet Account Change Request message. 
  3. In the email, select the Confirm Email link.

You will see an error if you try to add an email address that’s already in use in another Smartsheet account—including a canceled or closed account. In some cases, you can free up the email address.

Change the primary email address

  1. Select Account > Personal Settings> Manage Email Addresses.
  2. Select Manage Email Addresses.
  3. Next to the address that you want to become the primary, select Make primary.

If you use Google authentication with your new email address you must reset your password before you can log in to your account.


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