Add a secondary email address to your account

Overview

Your primary email address is used to: 

• Verify your identity when you log in
• Send you notifications and reminders
• Track your activity in Resource Management

You can associate additional email addresses with an account. Sheets shared to you at those additional addresses will be available from your account. 

Once an email address is used with a Smartsheet account, that address can't be used with any other Smartsheet account.

Add a secondary email address

1. Select Account > Personal Settings > Manage Email Addresses.
2. Enter the email address you want to associate with the account.
3. Select Add email address.

You’ll see a “Please check your email inbox…” message, and a confirmation request will go to the email address you’ve added.

To finalize adding email addresses

1. Open the email for the newly added account.
2. Locate the Smartsheet Account Change Request message. 
3. In the email, select the Confirm Email link.

You'll see an error if you try to add an email address that’s already in use in another Smartsheet account, including a canceled or closed account. In some cases, you can free up the email address.

Change your primary email address

• If you need to update your primary email address, reach out to a System Admin on your Smartsheet plan. Only System Admins have the ability to modify a user’s primary email address.
• If you're currently on a free/trial plan and want to change your primary email address, you have the option to upgrade to a new plan or opt for a paid subscription to ensure uninterrupted access.

System Admins updating primary email addresses for users outside their current domain must follow the user merge process instead. Learn more.