Add a secondary email address to your account

Overview

Your primary email address has these purposes: 

• Verify your identity when you sign in
• Send and receive notifications and reminders
• Track your activity in Resource Management

You can also associate additional alternative email addresses with your account. Sheets shared with you at an additional email addresses are available from your account. 

An email address can only be associated with one Smartsheet account.

Add a secondary email address

Here's how to associate a secondary (alternative) email address with your account.

1. Select Account > Personal Settings > Manage Email Addresses.
2. Enter the email address you want to associate with the account.
3. Select Add email address.

A “Please check your email inbox…” message appears, and a confirmation request is sent to the added email address.

To finalize adding an email address

1. View the messages received at the email address you added to your Smartsheet account.
2. Open the email titled Smartsheet Account Change Request. 
3. In the email, select the Confirm Email link.

You've confirmed your newly added email address.

If you try to add an email address that’s already in use in another Smartsheet account, including a canceled or closed account, an error appears. To resolve the issue, refer to  Free up an email address. 

Change your primary email address

Only System Admins can modify a user’s primary email address.

Here are your options for updating your primary email address:

• If you're on a paid Smartsheet plan, contact a System Admin on your plan. 
• If you're currently on a free/trial plan and want to change your primary email address, you can upgrade to a paid plan to ensure uninterrupted access.

System Admins updating primary email addresses for users outside their current domain must follow the user merge process instead. Learn more in Change a user's primary email address.