Tips and Troubleshooting

Tips and Troubleshooting

COVID-19 Template Set Frequently Asked Questions

The Smartsheet COVID-19 template set enables you to assess, track, and communicate guidance around Coronavirus in a single place, keeping your offices...

Center of Excellence FAQ

Center of Excellence is an annual subscription and the subscription date will begin on the purchase date....

How to Use a Custom Activity Log (.csv File) from Smartsheet Support

If unexpected sheet behavior has occurred with a sheet or report that you own, Smartsheet Support may email you a custom .csv file to provide a record...

Track Product Updates or Make an Enhancement Request

Smartsheet is committed to keeping you informed as we launch new features, make improvements, and fix bugs....

Troubleshoot Login Issues

If you're not able to remember your Smartsheet password, you can reset your password on your own as long as you know the email address that you use wi...

Overview of Smartsheet Support Hours and Resources

The support options available to you—including service levels for those options—will depend on a few factors: your plan and user type, whether you are...

Get One-on-One Coaching with Smartsheet Pro Desk

Smartsheet Professional Support, which includes Pro Desk, offers practical one-on-one coaching sessions with a Smartsheet expert....

Troubleshooting Guide

This article contains troubleshooting steps for some of the issues Smartsheet customers encounter....

Keyboard Shortcuts

To save time, use following keyboard shortcut keys in Smartsheet. NOTE: Mac users should use Command ⌘ instead of Ctrl....

Tips for Using Copy and Paste

There are different ways to copy and paste information in Smartsheet or between Smartsheet and other programs. The table below includes an overview....

Tips to Avoid Phishing Scams

Smartsheet is committed to keeping your sensitive information secure....

Tips for Mac Users

Smartsheet is fully functional on both Mac and PC platforms....

Best Practices for Browser Zoom

You can use the zoom feature for your browser to scale the size of sheets. A zoom level below 90% is not currently supported in any browser....

Certification

Become your team's in-house expert and gain the knowledge to deliver results for your organization....

Smartsheet Certification FAQ

The Smartsheet Certification Program provides an opportunity for you to validate your Smartsheet knowledge and skills and to gain recognition for thos...

Spell Check

Smartsheet doesn't currently offer a native spell check feature....

404 Not Found Error When Attempting to Log in to Smartsheet

You may be experiencing a Domain Name System (DNS) error if you navigate to Smartsheet to attempt to log in and instead receive an error similar to th...

Sign in with Apple: Frequently Asked Questions

Sign in with Apple allows you to use your Apple ID to sign in to Smartsheet....

Search Tips to Find Your Smartsheet Items

Use the search bar at the top of Smartsheet to find Smartsheet items (such as sheets, reports, dashboards, or templates) or content within those items...

What to Know About Smartsheet and Spam

The collaboration features in Smartsheet make work for people and businesses easier....