Tips and Troubleshooting

Tips and Troubleshooting

Troubleshooting

Troubleshoot missing data

Does it seem like there’s data missing from your sheet? Your data might be temporarily hidden instead....

Issue: Smartsheet Is Continuously Loading, Not Responding, or Not Displaying Certain Items

If you find Smartsheet is not loading, not responding, or failing to display certain items, the cause may be related to your browser, browser version,...

Unable to Log in: "Your browser is not supported..."

After August 17, 2021 you will no longer be able to access Smartsheet using Microsoft Internet Explorer 11 web browser....

Issue: Email Not Received from Smartsheet

Depending on the configuration and anti-spam practices of your email provider, email messages and notifications sent from Smartsheet may be improperly...

Common login issues and how to solve them

Having trouble logging into Smartsheet? In many cases, you can fix this on your own....

404 Not Found Error When You Attempt to Log in to Smartsheet

You may be experiencing a Domain Name System (DNS) error if you navigate to Smartsheet to attempt to log in and instead receive an error similar to th...

Issue: Didn't Receive Email Confirming Trial

Well shoot … you want to try out Smartsheet and you're having trouble getting started....

Tips

Sharing and widgets in the Pro plan

The Pro plan offers new, enhanced features. Upgrading to Pro will ensure you have the latest in Smartsheet technology....

Keyboard Shortcuts

To save time, use following keyboard shortcut keys in Smartsheet. Mac users should use Command ⌘ instead of Ctrl....

Tips for using copy and paste

There are different ways to copy and paste information in Smartsheet or between Smartsheet and other programs....

Tips to Avoid Phishing Scams

Smartsheet is committed to keeping your sensitive information secure....

Tips for Mac Users

Smartsheet is fully functional on both Mac and PC platforms....

Best Practices for Browser Zoom

You can use the zoom feature for your browser to scale the size of sheets. A zoom level below 90% is not currently supported in any browser....

Spell Check

Smartsheet doesn't currently offer a native spell check feature....

Search Tips to Find Your Smartsheet Items

Use the search bar at the top of Smartsheet to find Smartsheet items (such as sheets, reports, dashboards, or templates) or content within those items...

What to Know About Smartsheet and Spam

The collaboration features in Smartsheet make work for people and businesses easier....

Resources and FAQs

Information About Smartsheet and Apache Log4j2 Logging Library Vulnerabilities

On December 9, 2021, Apache Foundation, a provider of enterprise apps and cloud services, was the target of a critical zero-day vulnerability in their...

Track product updates or make an enhancement request

We are committed to keeping you informed as we launch new features, make improvements, and fix bugs....

Overview of Smartsheet support hours and resources

Phone support is limited to specific plan types and offerings....

Pro Desk

Get practical one-on-one coaching sessions with a Smartsheet expert. (English only)

Sign in with Apple: Frequently Asked Questions

Sign in with Apple allows you to use your Apple ID to sign in to Smartsheet....

Troubleshooting issues with forms

If you’re having issues navigating your form, read this guide to learn how to fix them....

Issue: My sheet is slow to load

If you’re experiencing issues with a specific sheet not loading or saving as expected, Smartsheet may be timing out because it’s processing significan...

Smartsheet Access Blocked and Message About "Prohibited Location"

When you attempt to access Smartsheet from certain locations, you may receive the following message: You are attempting to access Smartsheet from a ...